In order to solve the dilemma of the shortage of medical manpower brought about by the aging society, far EasTone telecommunications assisted Far Eastern Memorial Hospital to introduce generative AI technology, and pioneered the application of Azure OpenAI to dementia nursing consultation. The "Generative AI Dementia Nursing Consultation" has completed the proof of concept (POC) and was unveiled at the "Taiwan Medical Technology Exhibition" through warm simulator Q&A and accurate health education information.
Hu Demin, executive deputy general manager of far EasTone telecommunications information and digital transformation technology group, said that far EasTone telecommunications has always been the best partner of Far Eastern Memorial Hospital to move towards intelligent medical care, and during the epidemic period, far EasTone telecommunications used its self-developed remote diagnosis and treatment platform to assist Far Eastern Memorial Hospital to quickly introduce first-class outpatient services, and at the peak of the epidemic, it took only two weeks to create an AI chatbot (chatbot) that can answer epidemic prevention questions, which greatly alleviated the customer service pressure of nursing staff. Based on the previous successful experience, far EasTone telecommunications cooperated with Far Eastern Memorial Hospital to introduce generative AI into health education consultation, and took the lead in applying it to dementia care, conducting interactive Q&A in language close to life, creating warm technology services, and expanding to health education consultation for more disease departments in the future, and also looking forward to exploring more possibilities of generative AI and medical care combination empowerment through this project.
Far Eastern Memorial Hospital said that the "generative AI dementia nursing consultation" successfully verified this time can effectively assist the long-term care consultation needs of very mild to severe dementia, including long-term care stations in alleys, dementia meal bases, transportation and transportation, delayed disability plans, home services Home care, daycare centers and institutional care, dementia group homes, and hospice care resources, etc., users can get direct answers through natural language. In the future, people don't need to go out, and they can get the health and education information they need anytime and anywhereMedical staff can also reduce the time spent on health education and focus on other more important nursing tasks, relieving the pressure on frontline staff in hospitals.
One of the biggest pain points of current medical and health education is that even if people query a large number of health education articles, it is difficult for them to completely read and absorb them on their own, and once they encounter complex or emergency situations, they still need to rely on the assistance of medical staff. Because generative AI can recognize charts and forms, and then interpret complex documents, far EasTone telecommunications in Azure OpenAI of Microsoft cloud computing platform creates a natural language search knowledge base, and provides an interactive dialogue interface, through generative AI to summarize and integrate the search results, to simulate the natural language of human answers, instead of rigid health education documents, so that patients and families can get answers more easily. In the future, far EasTone telecommunications will promote the combination of generative AI and medical care, continue to create warm technology services, and assist Far Eastern Memorial Hospital to accelerate its move towards intelligent medical care.