"From the doctor's examination, blood test to the prescription and medicine, the whole process is quite fast, I have already taken a day off, ready to fight a 'protracted battle'. On December 19, in the Department of Pediatrics of the Second Affiliated Hospital of Xi'an Jiaotong University, Ms. Han took her 5-year-old son to see a doctor.
Ms. Han's quality experience is not unique. Since November this year, according to the actual situation of frequent respiratory diseases, the outpatient clinics of pediatrics, respiratory and critical care medicine departments should be opened on weekdays, and the free outpatient clinics on weekends have increased from one doctor in the morning and afternoon to two doctors in the morning and three doctors in the afternoon. At the same time, the outpatient department of the hospital has coordinated the management, implemented the independent appointment system of the medical imaging department, and flexibly increased the drug collection window of the pharmacy department, so as to actively cope with the recent peak of respiratory diseases.
Now, the waiting time for appointment registration in medical imaging departments, ultrasound medicine departments and other departments has been shortened from 1 hour to 5 minutes, the average waiting time of patients has been shortened by 10 minutes after the official operation of the blood collection center, and the appointment time period has been adjusted from 30 minutes to 10 minutes, making the appointment time more accurate and the triage effect is obvious. In addition, the Department of Pharmacy has implemented flexible scheduling, and the time for patients to pick up medication has been shortened from 30 minutes to 8-10 minutes. Wang Lijuan, director of the outpatient department of the Second Affiliated Hospital of Xi'an Jiaotong University, said.
Zhang Pengbo, vice president of the Second Affiliated Hospital of Xi'an Jiaotong University, introduced that the recent convenience measures to actively respond to the frequent occurrence of respiratory diseases are a microcosm of the outpatient excellence activity of "improving patients' medical experience and satisfaction" carried out by the hospital this year. Since June this year, in order to improve the quality of outpatient medical services and create a high-quality and civilized outpatient service window, 28 window departments of the Second Affiliated Hospital of Xi'an Jiaotong University have participated, fully covering all aspects of the outpatient medical treatment process. All departments of the outpatient clinic continue to optimize the service process, make full use of new means, new technologies and new models to break through the blockages and difficulties in the medical treatment process, so that more patients can achieve "less errands for examinations, less queuing for medical treatment, and more convenient consultations".
Taking the large-scale examination self-service appointment system as an example, the medical imaging department, the ultrasound medicine department and the digestive endoscopy room have eliminated the link of most patients queuing for appointment registration, among which the online appointment number source of the ultrasound medicine department accounts for 73% of the total number source, and the waiting time for appointment registration has been shortened from 1 hour to 5 minutesFor outpatient and inpatient patients with ECG room triage, the waiting time is shortened by more than 20 minutes compared with beforeThe Department of Nuclear Medicine and other departments have shortened the reporting time.
At the same time, we will increase the intensity of activities such as weekend free clinics and free clinics of "Serving the People's Health Action" to comprehensively alleviate the "difficult" problem of patientsThe charging office physically diverts patients** according to the region, increases the outpatient service window, and shortens the waiting time of patients.
In the next step, we will continue to improve and optimize the patient medical treatment process, improve the quality of outpatient medical services, and provide convenient and efficient diagnosis and treatment services for the majority of patients. Wang Lijuan said. (Reporter Huo Qiang).