OneWhat is a network-wide call center 95 number?
The 95 number refers to the ** number that starts with 95, and businesses that want to use the 95 number must have a call center license. In the past, it was mainly a special number for special units such as banks and insurance, but now many other enterprises also involve service numbers, so they need to handle 95 numbers. The 95 number is basically the same as the 400 number, and the individual functions in the call center "technical collection" can be used to provide merchants with unified national or local number access, realize IVR automatic voice service, intelligent transportation distribution, voice mail, public seat service, quickly build a 24-hour customer service center, build a corporate service brand, and comprehensively enhance the service image.
Call center numbers are divided into two types: national and local, the whole network call center is the number that starts with 95, the local network call center is the number that starts with 96, and the call center license needs to be inspected every year. And there is a certain difference between the annual inspection of the whole network call center and the ground network call center.
95** is the Ministry of Industry and Information Technology of the People's Republic of China directly managed and approved, does not belong to the special number managed by local telecom operators, used to be mainly banks, insurance and other special units of the special number, 95** and 400**, can use the call center "technology collection" in the single function, for the business enterprises to achieve national or local unified number access, and to achieve IVR automatic voice service, intelligent traffic distribution, Voicemail and public seat services, quickly build a 24-hour customer service center, build a corporate service brand, and comprehensively improve the service image. In addition to these functions, it is relatively more powerful, and it is also the only national unified ** that can be dialed out of the country.
2. The process of applying for a 95 number
1.Apply to the Ministry of Industry and Information Technology for the "Whole Network Call Center License".
2.After approval, the "Whole Network Call Center License" will be filed with the Communications Administration of 31 provinces and cities across the country.
3.At the same time, apply to the Ministry of Industry and Information Technology for the 95** number use certificate.
4.After the approval of the 95 cornet, the 95** number shall be filed with the provincial communication management bureau of the province where the service is opened and the networking mode shall be opened.
5.The applicant contacts the telecom operator to open the network.
3. Application conditions for 95 numbers
1.It must be a domestic-funded enterprise and the registered capital of the enterprise needs to be more than 10 million.
2.Signatures of all natural and legal persons (legal persons can be traced back to natural and legal persons).
3.If there are more than 15 cross-provincial operations in banks, insurance, aviation and other industries, it is necessary to provide the business approval or business license issued by the relevant ministries and commissions at the higher level.
4.Enterprises need to have a network-wide call center license.
5.The applicant shall submit a written application or supplementary materials in accordance with the requirements of the communications management department.
6.Inform the applicant in writing of the content that needs to be supplemented or amended in a lump sum.
7.The application materials are complete and in accordance with the statutory form.
8.A receipt of documents will be issued to the applicant.
9.Approve the issuance of the approval document and the number use certificate, and notify the applicant in writing of the rejection and explain the reasons.
4. Basic materials for 95 number application
1.A copy of the company's business license;
2.A copy of the call center license of the whole network (including the home page, side business, annual inspection page, etc.);
3.Application Form for Network-wide Call Center License**.
The above is the introduction of the 95 yard number, click on the avatar to learn more