Quarrels
Now it is popular**, anything can be grouped, and so is fruit.
I joined the army of ** in a fruit store, and the fruit in it was much cheaper than buying it alone, which is the best for a budget-conscious person like me.
The strawberries on our side are sold in small red pots, and a small pot has 2 catties or 3 catties.
The small red basin is covered with a protective film, and you can only see the surface, not the bottom, so what you buy depends on luck.
I've bought it many times, so I'm not worried about the quality of the fruit shop, but this time, I'm quite disappointed.
When I went home and opened the film, I saw that the strawberries on the top were large and fresh, and after removing them, the strawberries below were small, but I also picked out a dozen bad ones.
To be honest, I'm upset.
But many times I bought fruit at their house, and the quality was not bad, so I still tried to control my emotions and ate the strawberries quietly without asking questions immediately.
After feeling a little better, I opened WeChat and found the store manager in the ** group, who is also the owner of the fruit store, and added him on WeChat.
When I was washing strawberries, I picked out all the bad ones and took a picture, and I showed the boss to see it.
The original intention was to let him stop fooling customers so much next time, and find some fresh strawberries for customers.
I was ready to fight with the boss in 200 rounds of WeChat verbal warfare.
But after he saw WeChat, he didn't hesitate to apologize to me.
Then he said, if you don't want to take it, I'll give you a new fruit, and if you don't want to, you can return the money.
His attitude was so low that I was embarrassed, and I felt that I was really making too much of a fuss and had no heart.
The small flame that was still burning was extinguished in an instant.
Just let him be sure to pick fresh ones for us the next time he buys.
I didn't expect this boss to be very real, and directly uploaded the rotten strawberries I took to him to the **group, and apologized to everyone.
Said that if the strawberries that everyone took out were all broken, he would hurry back to his store and he would change them for everyone.
The group did send ** one after another, and there were indeed many friends who received some rotten strawberries, but everyone felt that the boss's attitude was really good, and none of them said that they wanted to change or return the money.
Let the boss pay more attention to the purchase next time, after all, this situation will come a few more times, and it is estimated that there will be no business to patronize.
No wonder people do businessThe neighbors of this fruit shop are all peers, and there are several fruit shops in a row, but their business is the best.
First, people treat customers as godsIn fact, it is cheaper than buying alone, and I have encountered one or two bad purchase situationsPeople do not shirk their responsibilities, do not fool customers, and directly take over the responsibility.
Second, people are sincere, and there is no deception of customers。The fruit is good or bad, the customer has its own judgment, good is good, bad is not good, there is no suspicion, frankly say it, not only won the favor of customers, but also let their reputation be improved.
The boss's pattern has stabilized. Effortlessly, it turned the tide and retained customers and maintained its reputation.
In life, most of us encounter some small things, and basically choose to settle the matter. Everyone is not afraid, but they don't want to cause trouble either.
But as consumers, we have the right to feedback on what the merchants are not doing well, they actively rectify, we are happy to consume, win-win.