Follow-up to the boss beating incident!The store suffered 20,000 bad reviews, and the boss said: Please don't deliberately slander for trivial things.
An incident occurred in the early hours of December 13, 2023 at a wonton shop in Changzhou, Jiangsu Province, where a young man was abused, pushed and chased after the owner of the wonton shop for adding too much spice. After the incident became popular, it attracted widespread attention on the Internet. Authorities said they had intervened in the investigation and suspended the business of the restaurant involved. The incident continued to ferment on the Internet, and the store owner received 20,000 bad reviews, but he still insisted: "Don't deliberately smear it because of trivial things." ”
A young man in a pink shirt was sitting in the restaurant eating at the restaurant, and video footage from the scene showed a man dressed in black suddenly walking up to him and pulling his arm. The man in black pointed angrily at the young man, saying that he added too many things each time, warned him not to sell them next time, and asked him how many spoons he had added. He then began to speak ill of the young man and shoved him, urging him to pay and kick him out of the store. Although the young man walked out of the store, the man in black did not give up and continued to chase and insult him.
* After that, many netizens expressed their anger and accused the store of acting excessively. One of the netizens said: "It's normal for customers to add some seasoning in the store, and the store has no right to interfere." In addition, some netizens believed: "This is obviously malicious bullying, and the store must explain." ”
The relevant departments responded that they had sent staff to the scene to understand and intervene in the public security department had brought the people involved back to the police station for investigation. The restaurant involved is currently closed and closed. The relevant departments said that they would deal with the incident in accordance with laws and regulations to safeguard the legitimate rights and interests of the parties.
However, the incident did not immediately subside. Some netizens found that the evaluation of the wonton shop involved on the online platform was ** overnight, with a total of 20,000 negative reviews. Many netizens left messages: "The boss is a bad person and does not deserve sympathy." Support the boycott of this store. ”…In the face of the flood of bad reviews, the store owner behaved quite "calmly", he issued a statement saying: "We will inevitably encounter some small problems in doing business, but there is no need to deliberately smear them." ”
The owner has recognized his mistake and apologized to the person concerned. He also said that he would take this as a warning, strengthen staff training, improve service levels, and hope that customers and all sectors of society can understand. However, he felt that the bad reviews of netizens were a little "aggrieved", because the store has been operating in good faith for many years, and he didn't expect to be discredited because of one thing.
This wonton shop has always had a good reputation before, and many netizens commented: "The wontons in this store taste very good, and something like this happened unexpectedly." Industry experts believe that the impact of this incident on the store is huge, and even if it is later apologized and rectified, it will be difficult to restore its reputation.
The majority of businesses should also be alerted to this incident: they should be kind when dealing with customers, and avoid conflicts over small things, otherwise they may pay a great price. At the same time, he called on netizens to treat this incident rationally and not to discredit the entire industry and enterprises because of the bad behavior of a few people.
The owner of the wonton shop said that he would take this as a lesson to strengthen the service awareness training of employees, improve the service level, and win the trust and support of customers through honest management. At the same time, he called on netizens not to maliciously slander because of trivial matters, and jointly maintain a harmonious and fair online environment.
As of now, the matter is still under further investigation and processing. The relevant departments said that they would handle the matter in accordance with laws and regulations to protect the legitimate rights and interests of the parties. The wonton shop involved is also actively carrying out rectification, hoping to regain the trust of customers.