Since its establishment in 2003, Changsheng Life Insurance Company has always adhered to the corporate tenet of "user-centric", practiced the core values of "customer first", and always aimed to "become the most trusted life insurance company in the market", looking forward to bringing customers more inclusive products and better services. With the help of technology empowerment, Changsheng Life has now embarked on a new journey of insurance customer service, which is embodied in the important reform of building a multi-level and multi-pillar pension insurance system at present and in the future
Smart insurance to create more professional and accurate insurance services.
In order to accurately assess the insurance needs of customers, Changsheng Life has entered the era of comprehensive online based on the advantages of digital technology, breaking the limitations of the traditional insurance "standard" business model, making it efficient and convenient, and simplifying and making insurance services more efficient.
Changsheng Life is equipped with a powerful rule engine and an intelligent interactive underwriting engine to accurately control risks and underwrite automatically and efficiently. Build an underwriting expert system, closely integrate digital platforms with intelligent technology, interact with customers in real time, make online appointments for physical examinations, automatically return reports, and automatically issue letters. Underwriting efficiency has been greatly improved, and the customer experience has been continuously enhanced. At the same time, Changsheng Life Insurance realizes counter-to-counter, paperless, mobile, and intelligent services, with 0 queuing and 0 waiting, 7*24 hours a day, anytime, anywhere, and enjoys "VIP" services without leaving home.
Smart Claims, Creating Convenient and Considerate Claims Services for CustomersChangsheng Life focuses on the "medical + insurance + Internet" scenario, direct connection of medical insurance, automatic access to diagnosis and treatment information, and rapid claim settlementInsurance self-service claims, small medical reduction and exemption documents, and compensation payments arrive in seconds. Reshape the new concept of intelligent claims settlement and create the most intimate and warm claims service.
Changsheng Life has built a complete intelligent customer service platform, with voice, text, and multi-dimensional interaction at will. The AI voice return visit robot realizes multiple rounds of automatic switching between man and machine, with fast response, accurate understanding, natural tone, and a high degree of anthropomorphism that is well recognized by customers. AI text bots and AI customer service assistants collect millions of insurance knowledge corpora through massive knowledge deep learning, and use entity extraction tools and relationship classification models to automatically build high-quality knowledge graphs, making machine services more intelligent and human services more accurate. With the help of the digital service engine, Changsheng Life has built and operated insights, realized comprehensive monitoring of service indicators, automatic early warning of service abnormalities, timely tracking of service progress, and real price of service effects, and fully moved towards digital management of operation services.
Based on the concept of "user-centric", Changsheng Life Insurance expands public welfare actions, whole-process health management, enriches life services, and establishes an ecological closed-loop operation service with temperature of "insurance + service" around the concept of "user-centered", based on insurance services, expanding public welfare actions, whole-process health management, enriching life services, and establishing an ecological closed loop of "insurance + service" operation services. Scientific and technological innovation welcomes a better future, and intelligent upgrading creates warm services. Insurance is special, service upgrades, and a new experience of one-stop intelligent service, what are you waiting for?