Course Background:
Process optimization is a long-term work of enterprise improvement, but in many enterprises it has not been paid attention to, not perfected, and the process operation is not smooth and imperfect. A clear, smooth, efficient and meticulous process is a necessary condition for enterprises to achieve good operation, and good process management is the cornerstone of many enterprises' management. Only at the strategic and operational level of the company, the content of process improvement, and the essence of process improvement, can we comprehensively improve organizational performance, support the achievement of strategic goals, and ensure the long-term healthy development of the enterprise.
Course Benefits:
This course adopts consultative teaching, through the explanation and application training of process optimization methods, so that the middle and senior managers of enterprises are familiar with the knowledge of process optimization and management, and through the use of a large number of successful enterprise cases and practical tools, the difficulties of process optimization are explained in simple terms, so that students can obtain the core skills of process optimization and management, master the use of various process optimization tools, and correctly and effectively implement process optimization and management in the enterprise.
Course Duration:2 days, 6 hours a day.
Course Target: Senior managers, heads of various departments, and process optimization personnel.
Course method: 50% of the course is taught, 30% is case analysis and group discussion, and 20% is Xi practical practice
Course Highlights:
The lecturer of this course has 20 years of valuable consulting experience, and has successfully carried out a large number of process optimization and improvement for service enterprises in the consulting process. Targeted design of practical cases with the background of the students' enterprises, digest the course knowledge, let the students make mistakes in the classroom, and bring back the correct methods; Group discussions, classroom exercises, interactive exchanges, and joint improvement make learning Xi an interesting process.
Course outline
Lecture 1: Enterprise Development and Process Optimization
First, the changes in the living environment of enterprises
1.Internetization.
2.Economic integration.
3.Technological innovation.
4.Product homogenization.
Second, process optimization cognition
1.The role of process optimization in the process of enterprise management.
2.The importance of process optimization.
Third, the role of process optimization
1.Define the scope of the process.
2.Clarify the interaction between various functions.
3.Implement standardized management.
4. Introduction to the results of Huawei's process optimization
1.Efficiency improvement.
2.Cost reduction.
3.New product revenues increased.
Lecture 2: Tools and Methods for Process Optimization
1. Introduction to SIPOC, a process optimization tool
1.Supplier – The organization or individual that provides resources to the core process.
2.Input – the information and resources provided by the user.
3.Process – A set of activities that turn an input into an output.
4.Output – The result of the process is the product.
5.Customer – The organization or individual that accepts the process output.
Grouping**:Determine the SIPOC of a certain process, and the teacher will comment on the results according to the **.
Second, the process system architecture design
1.The position of the process architecture in the enterprise.
2.What is process system planning?
3.The four principles of process architecture planning.
4.There are three major methods of process architecture planning.
Case Study:Strategic decomposition method, value chain analysis method, benchmarking method.
3. Examples of enterprise process architecture design
1.Process architecture planning, hierarchical design.
Grouping**:Process architecture design.
Fourth, the principle of process design
1.Fast.
2.That's right.
3.Low cost.
4.Easy.
Fifth, the detailed design of the process
1.Identify the key elements of the process.
2.Design the process framework.
Tools:Use the SIPOC model to draw a flow chart.
3.Swim-lane process production.
4.Design process activity templates.
5.Design process guides and checklists.
Case Study:An example of a benchmarking company's process design, including a flowchart and process description.
Classroom Exercises and Comments:The process optimization design is carried out for a core key process, and the teacher comments according to the results.
6. Common methods of process optimization
1.Eliminate.
2.Conformity.
3.Simplification.
4.Refinement.
5.Informatization.
Lecture 3: Points to note when optimizing processes
First, the customer's perspective
1.Who are your customers?
2.What products are used in the process to meet customer requirements?
3.That is, what is the purpose of the process?
Second, the process design part
1.Why is such a process needed?
2.Is it possible to replace what is already available?
3.Is it possible to do it from an outside unit?
4.More efficient and effective?
3. Input section
1.Determine what input is required based on customer requirements and your own process?
2.What are the requirements for these inputs?
3.Do you want the supplier to know your requirements?
4.If you communicate with suppliers, to what extent do they provide input to satisfy themselves?
Fourth, the formulation of process performance indicators
1.Principles for the development of key indicators.
2.** of process performance indicators.
3.Goal system and performance system.
Lecture 4: Process optimization implementation and monitoring
1. Process optimization and PDCA
1.PDCA Introduction.
2.How process optimization and PDCA fit together.
Second, the implementation and implementation of process optimization
1.Huawei's process implementation is "first rigid, then optimized, and then solidified".
2.Problem-oriented and process-oriented.
3.Combination of process implementation and performance appraisal.
3. Process audit
1.Process Audit Elements.
2.Process audit methodology.