December 24th.
Ms. Liu and friends.
Flower and fruit orchard in Nanming District, Guiyang City.
A barbershop washes hair.
Because I was not satisfied with the first wash.
Ms. Liu asked to wash it with water again.
Ms. Liu: After washing it for the first time, I noticed that there was foam on my hair that was not cleaned up, and then it was blown dry and floated all over the place, and this black dress was full of dandruff.
Ms. Liu told reporters.
At her request.
The store promised to wash her again.
But another person was arranged to cleanse it.
Ms. Liu: She asked another barber to help me wash it, and we didn't ask for it, and she didn't tell me to add money or anything, but after washing and drying, I went to check out, and she said it was 120 yuan.
Ms. Liu said that the first cleaning was due to dissatisfaction with the first cleaning. The second cleaning did not use any products, only water, and the store did not tell her in advance to charge an extra 30 yuan, so she thought that she should not pay 120 yuan, so she only paid 90 yuan for the original two people to wash their hair and planned to leave, but the words and deeds of the store made her unacceptable.
Ms. Liu: She came to stop us at the door, and she said that you are taking advantage.
In the end, Ms. Liu still paid the 30 yuan to leave, but the more she thought about it, the more angry she became. Subsequently, the reporter and Ms. Liu came to the head styling salon located in the M area of Huaguoyuan.
Manager Zhong of the head styling salon: This is the cause of her scalp ringworm, she has dandruff, we must not be able to wash her at once, if we can't wash it, it must be our responsibility.
Manager Zhong believes that the failure to clean it for the first time was caused by Ms. Liu's own hair problems, and it was not the responsibility of the store. However, for the extra 30 yuan, the store manager Zhong also admitted that he did not inform Ms. Liu in advance, so she was willing to return it.
Manager Zhong of the head styling salon: If I didn't make it clear to you to rewash, we would have to charge an additional fee, and it was my fault at the time, and I could return it to her.
However, Ms. Liu and her friends could not accept the solution proposed by the store manager.
Ms. Liu's friend: We want to know if there is such a charge normally, whether this charge is correct, whether it is compliant, and if the charge is not legal or non-compliant, then how to deal with it.
Subsequently, the reporter called the ** number of the Nanming District Consumer Protection Association and reported to them the situation encountered by Ms. Liu.
*Interview] Nanming District Consumer Protection Association Staff: I will record your demands and problems truthfully, and will also note the disposal time you requested.
The staff said that they would arrange for the staff to go to the Shou Styling Salon, as soon as possible, to verify and deal with the matter, and inform Ms. Liu of the results.
*: People's attention Reporter: Wang Shiyu Daytime Star.