In the field of energy management, Aibo Varitronix has won wide praise from the industry and customers with its excellent technical strength and considerate service concept. Eight years ago, Energenz Energy Consulting Company in Hong Kong approached Aibo Varitronix to design an energy management technology solution for a Fortune 500 brand in Europe to help it manage the energy consumption data of hundreds of stores in Greater China.
At that time, the customer was in the midst of a period of business expansion, and the rapid increase in new stores led to a rapid increase in energy consumption. In order to achieve sustainable development, customers are very uneasy about extensive and disorderly energy consumption growth, and urgently need to grasp the details of energy consumption and determine the space for energy saving and consumption reduction. To this end, the client engaged a Hong Kong energy consulting firm to assist in the recruitment and selection of the best energy management technology solutions. There are many companies participating in the bidding, including many world-renowned energy management companies. After fierce competition, Aibo Varitronix has won the recognition of customers with its one-stop energy management solution design and excellent product quality.
In the final bidding negotiation stage, the customer's equipment manager in Greater China made a challenging request: the supplier had to commit in the contract that the energy management system platform would be able to provide customized data services according to the customer's business adjustments and changes in the next 5 years. This requirement exposes the cost of system operation and maintenance services to huge uncertainties and risks. At this critical juncture, the company's leadership once again emphasized the company's core philosophy of creating value for customers, and finally decided to take on this challenge, committing to providing customers with highly customized services.
In the early stage of cooperation, the customer had some concerns about the service ability of Aibo Varitronix, and repeatedly emphasized that the work must be completed according to the time agreed in the contract. In the face of the challenges of customers' doubts and huge workload, in order to fulfill its commitment to customers, Aibo Varitronix has gathered the best talents within the company to fully promote the implementation of projects and the customized development of system platforms. After a year of hard work, they successfully completed the energy management renovation of more than 500 stores in Greater China. Since the launch of the system, Aibo Varitronix has continuously optimized and improved according to the requirements of customers to ensure that the customer's energy system can operate efficiently and safely, and proved their firm belief in fulfilling the customer's commitment with practical actions.
After the energy management system was fully launched in 2017, it demonstrated strong data analysis capabilities, and customers who are proficient in commercial operations immediately saw the great value behind energy data and wanted to carry out the same energy management transformation for their multiple logistics bases at the bid price. As some of the sites are located in Hong Kong, the cost of renovation is much higher than the original tender**. In order to fulfill the commitment of customer service, Aibo Varitronix actively coordinates overseas construction resources and completes the energy management transformation of Hong Kong's logistics base on time even if the project is at a loss.
In 2018, the customer found that there was a discrepancy between the energy consumption data of some stores in Taiwan and the actual electricity bill through system comparison. After repeatedly checking the historical data, Aibo Varitronix promised that the data of the system was correct, and arranged a special person to visit the customer, and finally found that the electricity bill of some stores was not calculated according to the actual electricity consumption, but calculated by the method of area proportional apportionment, which reduced the loss of electricity bills for customers in time.
In 2019, the customer's lamps in a store in Guangzhou continued to malfunction, and they broke down soon after replacement. Aibo Varitronix has added the collection of power quality parameters to the energy management system and carried out tracking analysis. In the end, it was found that the power quality of the store fluctuated greatly, which had a negative impact on the service life of the lamps, and then Aibo Varitronix gave professional improvement suggestions to help customers recover the loss of batch failures of lamps.
In 2020, in response to the impact of the global pandemic, the customer decided to adjust its business hours to only open 4 hours a day around noon. In order to ensure that this strategy is consistently implemented in hundreds of stores across the country, Aibo Varitronix has carried out real-time monitoring of store operation time through energy consumption data, found and corrected stores with operational deviations in time, and ensured the unified implementation of customer management requirements. During the pandemic, IB Varitronix's services played a vital role, providing key data support and decision-making basis for customers' operational adjustments, and successfully helping customers through this difficult period. In 2023, with the lifting of the global epidemic and the recovery of customer store sales, the increase in store energy consumption has attracted the attention of the European headquarters, and the customer proposed that the data of all stores must be connected with the European headquarters system and accept unified supervision. Aibo Varitronix invested R&D strength in a timely manner to cooperate with customers in the development of data docking, and once again successfully completed the customer's requirements.
Before the expiration of the contract between the two parties at the end of 2021, the customer took the initiative to inform Aibo Varitronix that it hoped to extend the original energy management service contract. Due to the difficulties faced by commercial enterprises during the epidemic, Aibo Varitronix took the initiative to renew the maintenance service for two years with the ** 5 years ago. At the end of 2023, the customer once again proposed to extend the service time of energy custody, and the two extensions of the service contract fully demonstrated the customer's trust in Aibo Varitronix's service.
Seven years is both short and long for an enterprise.
In the past seven years, the market has changed, the products have changed, the management personnel have changed, and the only thing that has not changed is the commitment to customer service.
In the past seven years, Aibo Varitronix has always adhered to its original intention, fulfilled its commitments, and worked closely with customers to jointly address various challenges. In the past seven years, whether it is in system upgrades, equipment maintenance or sudden fault handling, Aibo Varitronix has shown high efficiency, professionalism and professionalism, and has escorted the stable operation of customers' energy management systems with excellent service and professional technology, and has won high recognition from customers. It is this perseverance and persistence that has enabled Aibo Varitronix to establish a good reputation and credibility in the field of energy management.