We can find out from the official website of 12306 that whether the ticket can be refunded or not, and how much handling fee will be deducted when refunding the ticket is mainly affected by the following conditions:
1. The time difference between the time of applying for a refund and the time of driving of the train determines the proportion of the handling fee deducted for the refund.
If the ticket is changed more than 48 hours but less than 8 days before the departure time of the station on the ticket, or the train is changed to the arrival station and more than 8 days before the departure time, and the refund is made more than 8 days before the departure time, a refund fee of 5% will be charged.
above and less than 75 jiao is counted as 5 jiao, 7More than 5 jiao is 1 yuan, and the refund fee is in units of 5 jiao, and the mantissa is less than 25 corners of the abandonment, 25 years.
The minimum refund fee is 2 yuan, and when the face of the ticket is less than 2 yuan, it will be charged according to the face value.
2. The refund policy is different depending on the purchase channel of the ticket.
a.If the ticket is purchased online, the refund fee will be charged, and the refund fee shall be refunded according to the payment method at the time of ticket purchase. After the refund is made, the passenger can go to the ticket window of the station within 180 days from the date of application to obtain the refund fee reimbursement voucher with the valid ID used at the time of ticket purchase.
b. For tickets purchased in cash or with reimbursement vouchers, please bring relevant documents (ticket purchase vouchers, reimbursement vouchers) to the station window for refund procedures and return the reimbursement vouchers after completing the refund online. If the reimbursement voucher cannot be returned, or is unrecognizable or incomplete, the railway transport enterprise will not refund or refund the ticket.
c.Tickets that have been changed after driving will not be refunded. Tickets redeemed with points are non-refundable.
3. The refund and change policies for cross-border tickets also have their own special provisions, which can be consulted online or ** 12306 for details.
To sum it up,Basically, common domestic online tickets (non-change, non-point exchange) can be refunded, the earlier the refund time, the lower the handling fee, more than 8 days before the departure will not be deducted the handling fee, 2 days to 8 days will be deducted 5%, 1 day to 2 days will be deducted 10%, and less than 1 day will be deducted 20%.