The customer is the only criterion to test the strength of the product.
In recent years, the customer base of SalesEasy has undergone significant changes at home and abroadFortune 500 companiesThe industry's leading enterpriseMore and more of these enterprises have complex business needs, high IT standards, and difficult to successfully go online, and every project delivery is a rigorous test of strength. But it is also because of the customer's experience input, joint polishing, and continuous trustIt has achieved solid accumulation and improvement in the development of CRM from a single product to multiple product lines, from general to vertical, and from small and medium-sized services to medium and large services
Sales Easy CTO Liu Zhiqiang at Engage 2023(Click here for a review).Speaking at the conference:
Ours for the past few yearsThe product is not only more powerfuland, moreoverIt's even better。We're inThe front-end interactive experience, performance, and flexible customization capabilities have been greatly improved。It can be more in line with the characteristics of the industry and more in line with user scenarios. At the same time, we also use the new generation of social platform technology of Qiwei, DingTalk, and Feishu, as well as the new generative AI technology, to better improve the efficiency of office collaboration within the enterpriseHelp enterprises better collaborate efficiently with channel partners and customers。Ours for the past few yearsThe product has also become more reliable, ableMeet the very strict inspection and evaluation of system stability, data security, and data compliance of large enterprises。At the same time, when it comes to innovation, we also:Actively adopt new technologies to improve the capabilities of products
Sales Yi CTO Liu Zhiqiang).
Next, let's start withFortune 500 companiesTake a look at itHow SalesEasy CRM is more powerful, easier to use, and more reliable
More Powerful:
Platform capabilities
SalesEasy CRM is a model-driven PaaS + SaaS that supports the complex and changeable business needs of enterprises。The model can abstract complex business into various visual components, flexibly combine and expand, while the general model of enterprise application at the PaaS layer + the general model of the CRM domain at the SaaS layer can support the personalized scenarios of different industries and enterprises through flexible combination and expansion. You may ask: what is the difference between the sales easy PaaS platform and the general low-code platform?In addition to the ability of low-code platform, the PaaS platform also builds a general modelFor example, the construction of general-purpose models such as multi-dimensional organization permissions, correlation aggregation computing, and enterprise-level security models has very high requirements for low-code platforms, and it takes a lot of time, energy, and continuous testing in complex business scenarios.
Data platform and BI+AI
Help enterprises better accumulate data assets and release the value of data, so that data can truly drive from business insight to business execution.
The CRM system has a variety of data around the whole life cycle of the enterprise front-end, including business data, transaction data, behavior data, operation records, records of communication with customers, or also stores the data of the whole life cycle of the equipment, the installation of equipment, the entire hidden dangers and fault records of the equipment, equipment maintenance records, etc., some of these data are structured data, and a large number of unstructured data, in the era of data intelligence, in fact, these data will produce more and more value.
With this data, businesses can:Build a comprehensive 360 portrait of customers and a comprehensive view of the entire life cycle of equipment, so that enterprises can better gain insight into equipment and better understand the status of equipment。The SalesEasy Data Platform adopts a data lakehouse integrated data architecture, which is inseparable from a powerful data computing engine to generate value from data.
The data calculation engine is the basis for selling Yibi capabilities. SalesEasy provides the ability of BI for all employees, so that enterprise business personnel can analyze within their own authority；SecondlyIt also supports agile BI, so that enterprise business personnel can create data kanbans like Excel perspective charts；AgainThe embedded BI capability enables BI to be used in all scenarios in the business system and can be linked with BI dataAt the same time, it can also help business personnel to drill down the layers of dataDrill down to the details of the data, thusHelp data people and decision makers
In the AI part, SalesEasy has launched some intelligent scenarios based on natural language processing, machine learning Xi Xi, and deep learning, such as intelligent shelf recognition and salespeople's recommendation for the next step. RecentlySalesEasy has also launched new intelligent scenarios based on new generative AI features, human-computer interaction experience, content generation, and content summarization
Internationalization capabilities
SalesEasy has established three overseas data centers in Frankfurt, Singapore and Indonesia。At the same time, in order to better respond to the acceleration of overseas users in hundreds of countries around the world, sales are easy50+ countries around the worldDeploymentNearly 1,500 nodes at home and abroadto build a global network acceleration service to fully ensure the stability of application access speed and performance.
At the same time, the sale was also completedThe European Union GDPR, the United States CCPA, the Chinese "Personal Information Protection**" and other countries have been certified by relevant compliance lawsto ensure data security and compliance. At the platform capability layer, sales are easyIt has landed a number of small languages, supported complex currency conversion, and integrated Outlook, G-mail, WhatsApp, etc. in terms of application scenarios
Better to use:
A new generation of UI framework - NEOUI
First of all, sales are easy to come through neouiImproved the visual interactive experience, and through the flexible customization ability of the front-end page, the personalized experience of users in different industries and different roles is realized.
Secondly, platforms such as SalesEasy and Qiwei and DingTalk have been deeply integrated to make full use of the capabilities of these platformsElevate the product experience
Third, combined with the connection ability of Qiwei and the lightweight applet capability,SalesEasy CRM can expand its products to the channel partners and customers of the enterprise, so that they can also feel the convenience of CRM。In addition we alsoWith the help of new generative AI technologies, new intelligent scenes are launched to further enhance the experience
More reliable:
In terms of product stability, SalesEasy has strengthened measures in four aspects.
1) Isolation of computing resources to prevent individual tenants from performing large batches of complex calculations and causing instantaneous occupation of computing resources.
2) A comprehensive health check can allow CRM to give early warning. At the same time, the self-recovery ability is enhanced, and the system can be automatically restored during the early warning to eliminate hidden dangers in time.
3) In the case of large concurrency, the ability of current limiting and degradation is enhanced to achieve self-protection of the system.
4) Regular fault drills, find some hidden dangers in advance, and investigate in advance.
With the help of these measures, the stability of the CRM products has been maintainedAbove, the unavailable time throughout the year is lesshours, consistent with the level of international manufacturers.
Data security aspects
The sale is easy to set upProfessional security teamto assess and review the security system during the customer delivery process. At the same time, in order to improve safety standards,SalesEasy invites an independent third-party security organization to evaluate and test the security of CRM products.
"Before I started my business, I was working with a lot of big clients. At that time, I didn't think that a big customer like this would become a customer of Easy Sales today, which gave me a great sense of time. From not being seen, to walking hand in hand, it took us ten years. ”Shi Yanze, founder and CEO of Saleseasy, once sighed at the Engage2020 conference, and now it has really come true. This is thanks to years of persistence"From the customer, to the customer".To deepen the product, from small and medium-sized to medium and large to the top 500, and create more needed products with customers, to achieve two-way running.