Produced by: Huabo Business Review Email hbsypl2023@163As the first brother of domestic Internet banks, WeBank has relied on its outstanding performance to stand out from the crowd, achieving revenue of 353 in 20226.4 billion yuan, net profit 893.7 billion yuan, a year-on-year growth rate. 83%, and its net profit is equivalent to the sum of the remaining 18 Internet banks.
WeBank certainly has proud capital, but its arrogance is directed at consumers. On the Black Cat complaint platform, WeBank has become a frequent customer of complaints, with a cumulative number of complaints exceeding 10,000, and the cumulative number of complaints about its WeLoan has exceeded 24,000.
On December 24, 2023, a consumer complained to Black Cat that his WeLoan was overdue and had no ability to repay, but WeLoan deducted 60 yuan from the bank card that was not bound to the platform, and the consumer said that due to economic constraints, the 60 yuan was used for his meal. A few dozen dollars is not a lot of money for a lending institution, but it is a two-day meal for this consumer.
The consumer's plight deserves sympathy, and WeBank's move may be suspected of violating the law. According to the analysis of legal experts, the lending institution does not have the right to directly deduct money from other accounts, and must file a civil lawsuit, and the borrower has not fulfilled the effective judgment before the lending institution can take compulsory measures to deduct the money through the people's court.
In addition, in order to take care of vulnerable groups, Article 251 of the Civil Law also stipulates that if the person subject to enforcement fails to perform the obligations set forth in the legal document in accordance with the enforcement notice, the people's court has the right to seal, seize, freeze, auction or sell the part of the property that the person subject to enforcement shall perform the obligations of. However, the necessities of life for the person subject to enforcement and the family members they support shall be retained.
In terms of law and circumstances, WeBank's move is unacceptable. In addition to individuals, private enterprises have also suffered.
On December 29, a consumer complained on Black Cat that WeBank forcibly deducted two sums of money from his bank card, totaling more than 40,000 yuan, without asking his will. This is the insurance company's compensation for the loss of the fish pond accident, which is used for the normal production of the enterprise, and both the company and the company are facing great difficulties, and WeBank's move is to make matters worse.
As recently as November 2023, WeBank announced that it would "give full play to the strengths of digital technology" and "serve the development of private enterprises and the real economy, and provide financial support for the upward development of small, medium and micro enterprises and private enterprises". WeBank is undoubtedly a self-defeating man.
By combing through the past news, the author also found that WeBank's violations have already been reported a lot, and they are frequent customers who violate personal privacy. As early as 2018, WeBank was ** for checking personal credit without the user's consent. In October 2022, a netizen was attracted by WeBank's 500,000 yuan loan advertisement, but after a series of operations such as face collection and SMS verification, he was told that there was no quota for the time being. It caused heated discussions for a while, and many netizens thought that WeBank was "prostituting" personal information.
To this day, WeBank's similar infringement of personal information has not stopped. On December 24, 2023, a consumer said that he did not apply for a loan at WeBank, but was shown a credit loan record. Fortunately, the consumer's request was resolved on the 29th.
But another consumer was not so lucky.
The consumer said that he checked his personal credit report in May 2023 and found that his credit record was checked by WeBank in August 2021 on the grounds of "loan approval". However, after communicating with WeBank's customer service, he did not receive a reply, and further appealed on the 28th. As of this writing, the consumer's appeal has not been resolved.
Article 18 of China's "Regulations on the Administration of the Credit Reporting Industry" stipulates that where inquiries into personal information are made from credit reporting establishments, the written consent of the information subject shall be obtained and the purpose agreed upon, and credit reporting establishments must not provide personal information in violation of the provisions of the preceding paragraph. Article 13 of the Interim Measures for the Management of the Basic Personal Credit Information Database stipulates that commercial banks shall inquire about personal credit reports under the circumstances of reviewing applications for personal loans, personal credit cards, and quasi-credit cards, reviewing individuals as guarantors, and conducting post-loan risk management of personal credit that has already been issued.
Ironically, WeBank often acts as a "personal privacy protector" for consumers.
In July 2022, WeBank released the "ESG丨Personal Information Protection Special Research Report", saying 825% of users have experienced personal information leakage, especially in the purchase of houses, cars, decoration, training registration, e-commerce shopping, etc., but lack of coping means. WeBank, on the other hand, "actively explores new ways to protect the security of users' personal information, and advocates joint mining of data value on the premise of protecting data privacy." ”
In the 2022 ESG report, it declared that "the Bank attaches great importance to the security control of customer information in the process of collection", and "strengthened the security control of customer information in the process of collection, and strengthened the protection of customer privacy and data".
Some analysts have pointed out that one of the major sources of banks' damage to consumers' personal information is the leakage of users' personal information to third-party collection agencies. There are not a few complaints related to WeBank's violent collection, which cannot be improved by its repeated emphasis or "technological progress".