According to reports, Deloitte (Deloitte) recently set its 750,000 employees launched their own generative AI chatbots to help them complete their daily tasks faster. This is a sign that the world's Big Four accounting firm is turning to automation as a way to increase productivity.
It is reported that Deloitte's chatbot, called PAIRD, is aimed at the company's 7Launched with 50,000 employees. The company employs more than 450,000 people worldwide and reported revenue of $65 billion for the latest fiscal year ended June 2023.
Deloitte employees using the Paird AI chatbot can use it to make PPT presentations, as well as write emails and **. It is said that Deloitte developed the chatbot itself based on AI Academy, an AI training program it runs for clients, rather than using chatbots provided by third-party vendors such as OpenAI.
In a statement, Deloitte said, "The Paird AI chatbot is also able to develop project plans, provide best practice recommendations for project management, and suggest task priorities." ”
Deloitte emphasizes the need to verify the accuracy and completeness of AI
However, since its launch, the application of the Pairdai chatbot does not seem to have been smooth sailing. According to the Financial Times, Deloitte employees were told that the chat tool could generate inaccurate information about people, places and facts.
Deloitte employees were told to go through manual due diligence and quality assurance to verify the "accuracy and completeness" of the chatbot's output before using it, citing a source familiar with the system.
As part of the outreach, Deloitte is also providing free access to the chatbot to 800 employees at Scope, a charity for people with disabilities. "Generative AI should be open to everyone, and companies like ours must ensure that AI adoption promotes social equality rather than exacerbating existing disparities," said Richard Houston, CEO of Deloitte NSE. ”
It's not just a matter of accessing technology, it's about acquiring the skills to use it, which will really create opportunities to help bridge the digital divide. We want to improve the accessibility of the AI platform and help Scope get the most out of the Paird AI chatbot for the benefit of charities and people with disabilities. Houston emphasized.
The Big Four accounting firms are all ambitious for AI adoption
In the past year, generative AI has gained traction from industry groups around the world, and the Big Four accounting firms (Deloitte, Ernst & Young, KPMG, and PwC) are also looking for ways to leverage this technology to provide more AI advisory services to their clients.
Ernst & Young has reportedly been using AI technology to help detect commercial fraud as part of its audit business. EY used an AI system co-developed with clients in the UK to review the accounts of 10 companies and found two suspicious activities. It was later proven to be fraudulent.
KPMG also provides employees with AI systems to help them with their work. This reportedly allows the company's junior employees to take on more advanced tasks. New hires can now complete tax audits that were previously only available to colleagues with more than three years of experience.
Just a few months before Deloitte adopted the Paird AI chatbot, the company announced that it would lay off 800 employees in the UK as part of a cost-cutting plan.