With the development of science and technology and consumers' pursuit of convenience, small household appliances have become an indispensable part of modern life, and its degree of automation and precision are directly related to the use experience of consumers.
Brief facts of the case
Recently, Ms. Ren, a first-time mother, called to complain that she recently bought a milk bubble machine online, but found that the water output was inaccurate during use, and after contacting the merchant to replace it, the machine still had the same problem, so she asked to replace it again. ButThe merchant requires him to send the machine back and pay an additional deposit of 600 yuan before it can be replaced again. Ms. Ren then sought help from the Minhang District Consumer Protection Committee.
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Process and results
After receiving the complaint, the staff of the Minhang District Consumer Protection Committee immediately contacted Ms. Ren, who believed that the accuracy of the water output of the milk bubbler is very important, which is directly related to the concentration of the milk powder that the baby drinks, and if the water output is not accurate, it may lead to insufficient or excessive milk powder ingestion by the baby, which will affect the baby's health.
The Minhang District Consumer Protection Committee gave feedback to the merchant, but the merchant said that the machine had exceeded the three-pack return time, and the first time Ms. Ren had applied for a special replacement, and according to the ** it provided, they tested it with the same bottle and could confirm that there was no problem with the machine. Based on the actual situation, the Minhang District Consumer Protection Committee suggested that the merchant should adopt a more convenient and fast way to determine whether the water output of the machine obtained by Ms. Ren was accurate.
Coordinated,The merchant buys a standardized measuring tool and sends it to Ms. Ren, and after receiving it, the water output test will be re-conducted, and if there is a problem, it will be negotiated to replace the machineMs. Ren expressed her approval of the plan.
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Consumption Tips
The essence of the milk pump in this case is to add the function of quantitative water on the basis of the thermostatic kettle, and at present, only the relevant reference standards of 3C certification are implemented. Consumers reported that there are many problems, such as inaccurate water output affecting the concentration of milk powder, excessive machine noise affecting the baby's sleep at night, doubtful material safety, operation convenience, intelligent software adaptability needs to be improved, etc.
Small household appliances such as milk bubblers have fast product updates and iterations, while relevant national standards and industry standards have not been updated and improved in a timely manner, so there may be great differences between different brands and models of machines, and product performance and quality are uneven.
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In this regard, the Minhang District Consumer Protection Committee suggested: