On December 2, Guangzhou Gaozhi Building will welcome the first new model of Huawei Customer Service Center in South China. The style of the store is minimalist, and there are not only "black technology" robot assistants in the store, but also maintenance engineers with various service capabilities to ensure that consumers can enjoy a high-end service experience when entering the store.
The minimalist style of science and technology, the integration of warmth, comfort and intelligence
Located on the third floor of Gaozhi Building, No. 120 Huangpu Avenue, Tianhe District, Guangzhou, Huawei Customer Service Center (Guangzhou Gaozhi Building) is divided into maintenance service area and leisure experience area, with a total usable area of 560 square meters, covering a strong "1+8+N" ecosystem. It is divided into a self-service number collection area, a data backup area, a comprehensive service acceptance area, a face-to-face maintenance area, and a maintenance waiting area, with high-quality self-service water bars and VIP rooms, allowing consumers to feel intimate care while experiencing Huawei's intelligent professional services.
Exterior of the store. Face-to-face and fully transparent maintenance services, bringing a whole process of peace of mind
It is understood that the biggest feature of Huawei's customer service center (Guangzhou Gaozhi Building) is that it adopts a new maintenance mode to solve consumers' problems in one stop. Different from the traditional service store in one person to accept another person maintenance model, the maintenance engineer can not only carry out professional maintenance, but also receive users, the face-to-face service agents in the store can achieve direct communication between consumers and maintenance engineers, the whole process of maintenance and maintenance details, and then dispel the doubts and distrust in the heart, so as to obtain a more reassuring experience.
Face-to-face service table.
The black technology robot assistant feeds materials to improve service efficiency
Another feature of Huawei's Customer Service Center (Gaozhi Building, Guangzhou) is that it is equipped with intelligent spare parts cabinets and robots, which can clearly record and remind the storage location of each spare part, and the intelligent robots shuttle between the maintenance service area and the translucent spare parts room, replacing engineers to complete a large number of tedious tasks such as searching for spare parts, receiving spare parts, and registering spare parts. The store is also equipped with automatic dispensing machines and a universal platform for folding and assembly at outlets to reduce the loss of parts and components in the maintenance process of folding products. These smart tools enable spare parts delivery and management to speed up repairsAt the same time, it can also reduce the consumption of raw materials and reduce the harm to the environment;Engineers can also save more time serving consumers, so that consumers can get a faster and higher quality repair experience.
Smart spare parts cabinet maintenance robot.
A general practitioner who can easily handle any service problem
Huawei's Customer Service Center (Guangzhou Gaozhi Building) has trained "general practitioners" with various capabilities such as reception, acceptance, consultation, and maintenance, and 100% of the maintenance engineers are qualified as national smart terminal application repairers. Engineers not only have professional maintenance technology, but also can provide users with warm and considerate services. Huawei's Customer Service Center also has a series of rich service activities for consumers, the first consecutive Friday and weekend of each month is Huawei's service day, on which Huawei users can get free services such as filming, cleaning, maintenance, and system upgrades.
VIP maintenance room.
On the opening day, Huawei's Customer Service Center (Guangzhou Gaozhi Building) provided Huawei with welfare activities such as full-scene product experience, service lectures, courtesy to store experience, and on-hour experience, so that consumers can experience black technology while feeling the temperature of service.
From the perspective of these service experiences, Huawei interprets "high-end, professional, and warm" services with comprehensive service functions, intelligent service design, and warm service experience, and is committed to turning every service into a warm memory for consumers. In the future, Huawei will continue to deepen its service concept and improve its service quality to meet customer needs and provide better services to consumers around the world.