For new energy, it is normal for the actual cruising range to be slightly smaller than the official advertising mileage due to the use scenario or temperature conditions, but if the gap is too large and the attenuation is serious, it will seriously affect the car owner's car experience.
A few days ago, China.com's automobile complaint platform (received a complaint from Mr. Sun, a BAIC NEV EU5 owner, about the serious attenuation of the car's mileage during the warranty period.
Mr. Sun, the owner of the car, described that the car was purchased in January 2020 and currently has a mileage of 420,000 kilometers and is still within the warranty range. He further explained to reporters: "My car is a business car", so he spent 5,000 yuan to buy an extended warranty service when buying a car, so the warranty of the car is 5 years and 500,000 kilometers.
Mr. Sun said that the actual problem of the car's endurance attenuation has long existed, and after driving tens of thousands of kilometers, the car's endurance has been attenuated at a rate of "one kilometer per week" and "has been attenuated to 290 kilometers". He emphasized: although the current car is fully charged with a range of 290km, it can actually only travel less than 200km, and the car promised a range of 416km when it was purchased, a difference of half the difference, which is unacceptable to the owner.
Mr. Sun said that it has been more than two years since he found that the car has a range attenuation problem, and during this period, he has contacted 4S stores and manufacturers many times, but "they have been prevaricating and delaying, and we don't care about it when we pass the expiration date", "Our attitude towards them has become numb". Mr. Sun said emotionally that he had said to his granddaughter: "Three generations can't buy BAIC" and "It's too annoying".
When talking about why he bought the BAIC new energy brand, he said that it was because some drivers in Beijing were also using the same series of BAIC new energy vehicles, so he also had a trusting attitude towards the brand at first.
Now, in the face of the current situation of unattended vehicle failures, Mr. Sun revealed his disappointment with the BAIC brand, saying that other new energy vehicle brands, including Geely, do not have similar problems, "just like BAIC".
According to the information provided by Mr. Sun, the reporter contacted the 4S store of Weihai Evergrande in Shandong, and the after-sales staff said that "I did not receive this car", and it is not clear who Mr. Sun's situation is, nor is it clear who the staff responsible for dealing with Mr. Sun's vehicle problem is. When asked if he could find out the progress of the problem with Mr. Sun's vehicle, the staff member said, "We have not received such a complaint."
At the same time, the reporter consulted BAIC new energy manufacturers, and the customer service staff said that the 4S store has verified the problems reflected by Mr. Sun, and believes that "the attenuation of the power battery of the tram is a normal phenomenon", and Mr. Sun's mileage has reached more than 400,000 kilometers, and the battery life is "still 70%", and there will be no obvious attenuation in the future. When the reporter further asked why the owner reported that the actual range was less than 200km, the customer service staff said that they would reply after verification, but as of press time, the reporter did not receive a reply from the BAIC manufacturer.
The reporter's investigation found that there are still a number of complaints about the range attenuation of BAIC New Energy's EU series on the China.com automobile complaint platform. Mr. Duan, the owner of the 2020 Beijing EU5 Zhifeng Edition, described a very similar experience to Mr. Sun: Mr. Duan said that the car "started to lose power after a few months of driving" and "has been driving for 2 years now", the range has dropped from 416km to 330km, and the electric capacity has also increased from 508 degrees dropped to 39 degrees. Mr. Duan also expressed his dissatisfaction with BAIC's after-sales service, saying that "I have been looking for 4S shops and manufacturers to solve the battery life problem", but "they have been playing the ball and not dealing with it".
China Net Auto reminds car owners that the battery is one of the core components of new energy vehicles, and when buying new energy vehicles, car owners should pay attention to the warranty content and warranty time, but also pay attention to check whether the three guarantees certificate mentions the attenuation value of the power battery within the warranty range. The battery life of new energy vehicles is generally about 5-10 years, or even longer, depending on personal driving habits and maintenance. In order to prolong the service life of the power battery, car owners should avoid frequent use of fast charging, long-term low-temperature parking and frequent low-power charging during daily use.
China.com Automobile Complaint Platform" (mainly focusing on the handling of complaints and disputes of automobile defective products and consumer defective products and the monitoring of defective product clues, the platform is committed to making positive contributions to high-quality development, supporting first-class supervision, and protecting consumer rights and interests.) Consumers can complain about automobile problems and consumer goods problems on the "China.com Automobile Complaint Platform".