, about the understanding of non-verbal information, the wrong is (). 1.0）
a. Non-verbal information can control linguistic information.
b. Non-verbal information complements the capacity of linguistic information.
c. Non-verbal information is not a substitute for verbal information.
d. Verbal and non-verbal information can be emphasized on each other.
Correct Answer: c
Communication skills can be improved through (). （1.0）
a. Performance and Xi.
b. Presentations and training.
c. Training and practice.
d. Xi and practice.
Correct answer: d
Whoever you want to ask to speak, you will look at him, which reflects the function of eye contact. 1.0）
a. Observation and feedback.
b. Attract attention.
c. Regulate speech.
d. Define the relationship.
Correct Answer: c
, () can affect the body's chemical reactions, and then affect people's emotional state. （1.0）
a. Emoticons.
b. Action.
c. Odor.
d. Language.
Correct Answer: c
In order to respect objective facts and distinguish between right and wrong, the method that should be adopted is (). 1.0）
a. Empathetic listening.
b. Listen objectively.
c. Offensive listening.
d. Expectant listening.
Correct Answer: B
Psychologists have shown that if a piece of information is viewed as 100%, then facial expressions account for (). 1.0）
a、 20%
b、 35%
c、 45%
d、 55%
Correct answer: d
The following () is an appropriate way to criticize others. （1.0）
a. Cite the other party's mistakes without giving the other party a chance to defend themselves, b. Review past events to make the other party feel ashamed.
c. Avoid personality attacks.
d. Make sure that the expression is very serious and the voice is stern.
Correct Answer: c
Regarding the difference between listening and listening, the following statement is correct (). 1.0）
a. Listening is active acceptance.
b. Listening requires greater concentration.
c. Listening is a psychological investment.
Listening is a physiological process.
Correct Answer: c
Studies have shown that people's facial expressions can express at least some emotions such as happiness and sadness. （1.0）
a. vi. b, vii.
c. VIII. d, ix.
Correct Answer: c
An important part of resolving the superficial and deep relationships is (). 1.0）
a. Deciphering Understanding.
b. Evaluation and judgment.
c. Pay close attention.
d. Memory preservation.
Correct Answer: c
, active listening skills do not include (). 1.0）
a. Express an understanding of the speaker's feelings.
b. Ask appropriate questions.
c. Explain what the speaker means.
d. Unconditional inclusiveness.
Correct answer: d
, "sandwich" expression, the middle layer represents (). 1.0）
a. Praise.
b. Expectation.
c. Criticism.
d. Sarcasm.
Correct Answer: c
In order to understand the real meaning of the speaker in listening, you can (). 1.0）
Listen selectively.
b. Ask questions to confirm your understanding.
c. Publish your opinions.
d. Constantly compliment each other.
Correct Answer: B
, listen to others, the focus is not on understanding, but on specifically picking mistakes and counterattacking (). 1.0）
a. Empathetic listening.
b. Listen objectively.
c. Offensive listening.
d. Expectant listening.
Correct Answer: c
When explaining the meaning of the other party's speech, generally do not use the method of (). （1.0）
a. Direct.
b. Exploration.
c. Rhetorical question.
d. Euphemism.
Correct Answer: c
Regarding the phenomenon of face-to-face communication, the correct expression is (). 1.0）
a. Abbreviations are often used in face-to-face communication.
b. There is no certain limit to the time it can be spoken.
c. The object of face-to-face communication is the person who has the opportunity to meet.
d. Through face-to-face communication, like-minded people can be found quickly.
Correct Answer: c
In the communication funnel, it is mentioned that although a person thinks 100% in his heart, he only speaks in words (). 1.0）
a、 50%
b、 60%
c、 70%
d、 80%
Correct answer: d
In most cases, only good friends can enter the space circle is () centimeters. （1.0）
a、 0—50
b、 50—70
c、 50—120
d、 120—360
Correct Answer: c
Communication skills are known as valuable in modern society (). 1.0）
a. Higher education.
b. Judgment.
c. Soft power.
d. Control.
Correct Answer: c
, the frequency of physical contact with each other increases, and they are in communication (). 1.0）
a. The stage of relationship deterioration.
b. The stage of relationship stability.
c. Co-existence in the intimate stage.
d. At the beginning of the development of the relationship.
Correct Answer: c
, the third level of needs in Maslow's hierarchy of needs is (). 1.0）
a. Survival needs.
b. Interaction needs.
c. Self-esteem needs.
d. The need for self-realization.
Correct Answer: B
、It is a kind of () to regard the worshipper as perfect, so that he does not dare to touch it. 1.0）
a. Geographical bias.
b. Stereotyped effect.
c. Halo effect.
d. Gender bias.
Correct Answer: c
Any inferences should be based on (). （1.0）
a. Communication.
b. Rumors.
c. Hypothetical.
d. Facts.
Correct answer: d
, understand the speaker's meaning and feelings, and listen with a certain degree of resonance with the speaker. 1.0）
a. Empathetic listening.
b. Listen objectively.
c. Offensive listening.
d. Expectant listening.
Correct Answer: a
、Regarding body odor,The statement is incorrect ()。 1.0）
a. Body odor can convey information.
Body odor can affect a person's emotional state.
c. Body odor can bring people emotional experience.
d. Body odor may be a less common way for people to think of body messages.
Correct answer: d
What part of the body does a hug between brothers and good friends generally not touch? （1.0）
a. Hand. b. Face.
c. Crotch. d. Feet.
Correct Answer: c
, Dugu's sword when he was forty unconfused was (). 1.0）
a. Sharp and unmatched.
b. Wooden sword.
c. Crape myrtle soft sword.
d. Darkiron heavy sword.
Correct answer: d
The anthropologist Edward Hall was the first to propose spatial relations. （1.0）
United Kingdom.
b. France.
c. United States.
d. Germany.
Correct Answer: c
In the form of communication and communication, the form of communication that is emotional and follows the feeling is the manifestation of (). （1.0）
a. Sunshine Social.
b. Black social.
c. Grey social.
d. Red social.
Correct Answer: c
What is not part of the listening step is (). 1.0）
a. Attention to receiving.
b. Deciphering comprehension.
c. Memory refresh.
d. Evaluation and judgment.
Correct Answer: c
The purpose to be achieved by interpersonal communication does not include (). 1.0）
a. Xi knowledge.
b. Building relationships.
c. Make an impact.
d. Control of others.
Correct answer: d
The following words from "The Art of War" are (). 1.0）
a. Meditate and think about your own mistakes, and don't talk about others.
b. There is no lack of beauty in the world What is missing is discovery.
c. Do unto others as you would have them do unto you.
d. The Lord shall not raise up a teacher out of anger, nor shall he be discouraged and cause war.
Correct answer: d
, () said "see the virtuous and think together, see the unvirtuous and introspect introspectively". （1.0）
a. Lao Tzu.
b. Confucius.
c. Grandson.
d. Mencius.
Correct Answer: B
() refers to information that is impolite and limited to the recipient of the communication. （1.0）
a. Negativity.
b. Positivity.
c. Exclusivity.
d. Inclusivity.
Correct Answer: c
, the following classifications that are not spatial distances are (). 1.0）
a. Intimate distance.
b. Private distance.
c. Social distancing.
d. Social distancing.
Correct answer: d
The following means of managing and controlling expressions are (). 1.0）
a. Strengthening.
b. Repression.
c. Cover-up.
d. All of the above.
Correct answer: d
, () is the first feeling we use. （1.0）
a. Sense of smell.
b. Tactile.
c. Hearing.
d. Vision.
Correct Answer: B
、Through eye contact,You can ()。 1.0）
a. Observation and feedback.
b. Attract attention.
c. Regulate speech.
d. All of the above are true.
Correct answer: d
The following are not body postures (). 1.0）
a. Gestures.
b. Performance.
c. Eye gestures.
d. Subconscious movements.
Correct Answer: c
Conversation can be divided into five levels, of which the third level refers to (). 1.0）
a. Statements of Fact.
b. Evaluative Statements.
c. Internal statements.
d. Capstone statement.
Correct Answer: B
The following statement about negative face is wrong (). 2.0）
a. Wanting to choose what interests you is negative is negative.
b. Negative face is simply to make up your own mind.
c. Negative face is to like negative and negative evaluations.
d. Like to follow other people's opinions, and being praised for agreeing with others is negative face.
Correct answer: cd
Which of the following are active listening skills? （2.0）
a. Explain what the speaker means.
b. Avoid rhetorical questions.
c. Express an understanding of the speaker's feelings.
d. Ask appropriate questions.
Correct answer: ab
Communication can be divided into () social, () social, and () social. （2.0）
a. White.
b. Sunlight.
c. Black.
d. Gray.
Correct Answer: BCD
, which of the following options is for the purpose of communication. （）2.0）
a. Xi knowledge.
b. Building relationships.
c. Make an impact.
d. Leisure and entertainment.
Correct answer: ABCD
What are the elements of communication? （2.0）
a. Sources of Information.
b. Recipients.
c. Information.
d. Media.
Correct answer: ABCD
, communicate with people should be prepared for () and (). （2.0）
a. Language.
b. Psychological.
c. Skills.
d. Topic.
Correct answer: BC
Which of the following elements should we pay attention to when praising others? （2.0）
a. Emoticons.
b. Tone.
c. Posture.
d. Intonation.
Correct answer: ABCD
What are the following inferential statements? （2.0）
a. Arbitrary.
b. Beyond reality.
c. Cover a variety of possibilities in the future.
d. Unverifiable.
Correct answer: ABCD
When we feel (), we crave to be close to people. （2.0）
a. Fear.
b. Restraint.
c. Nervousness.
d. Annoyance.
Correct answer: ac
What are the benefits of listening? （）2.0）
a. Xi knowledge.
b. Building relationships.
c. Enjoy the entertainment.
d. Provide assistance.
Correct answer: ABCD
What is the role of eye contact? （2.0）
a. Observation and feedback.
b. Attract attention.
c. Regulate speech.
d. Define the relationship.
Correct answer: ABCD
When listening, you should pay attention to () information and () information. （2.0）
a. Content.
b. Relationships.
c. Action.
d. Emoticons.
Correct answer: ab
Which of the following is a combination of information and non-verbal information? （2.0）
a. Emphasis.
b. Supplements.
c. Negative.
d. Control.
Correct answer: ABCD
, in body linguistics, or in the study of communication through body movements, what are the categories of body postures? （2.0）
a. Gestures.
b. Illustration.
c. Performance.
d. Subconscious movements.
Correct answer: ABCD
What are the categories of spatial distance? （2.0）
a. Intimate distance.
b. Private distance.
c. Social distancing.
d. Public distancing.
Correct answer: ABCD
In the exchange, whose eloquence is good, observation and learning Xi, it can attack the jade of the mountain. ()1.0）
Correct Answer: True.
When praising you, you should make sure that your expression is positive and friendly. ()1.0）
Correct Answer: True.
"Offensive listening" should be avoided in daily communication, but "expectant listening" can be used. (1.0）
Correct Answer: False.
Touching someone's head in Thailand means that the object of the touch will have good luck. ()1.0）
Correct Answer: False.
Communication can enable us to get a proper rest in the intense work and study Xi. （）1.0）
Correct Answer: True.
, interests include direct interests and indirect interests. ()1.0）
Correct Answer: True.
, personality, and familiarity are all factors that affect keeping a distance from others. ()1.0）
Correct Answer: True.
The roles of the speaker and the listener are constantly reversed in the communication process. ()1.0）
Correct Answer: True.
When making personal suggestions, attention should be paid to preserving the face of both parties. ()1.0）
Correct Answer: True.
The secret of listening is: from shallow to deep, from the surface to the inside, to grasp the key to things. （）1.0）
Correct Answer: True.
When communicating with others, appropriate analogies can also persuade others and receive twice the result with half the effort. ()1.0）
Correct Answer: True.
The better the relationship, the smaller the distance; The worse the relationship, the farther the distance. ()1.0）
Correct Answer: True.
Don't jump to conclusions when you encounter something you don't understand. ()1.0）
Correct Answer: True.
In Japan, most people think that being sincere and frank in making direct eye contact is a sign of respect. （）1.0）
Correct Answer: False.
Listening to each other can make the speaker further clarify their thoughts and emotions, and not listening will only deepen misunderstandings, intensify conflicts, and lose valuable opportunities to solve problems. ()1.0）
Correct Answer: True.
The "halo effect" is one of the typical manifestations of prejudice against others. ()1.0）
Correct Answer: True.
Not talking, making an OK gesture is a way to "complement". ()1.0）
Correct Answer: False.
Everyone has their own personality differences. ()1.0）
Correct Answer: True.
The first impression of the first meeting is important, and it is accurate. ()1.0）
Correct Answer: False.
When listening to others, you can follow the "one-two-three rule" and give the other person an appropriate response. ()1.0）
Correct Answer: True.
When facing an angry and irrational person, if the other party thinks that there is nothing wrong with his attitude, he should try to listen to his words and do not interrupt. ()1.0）
Correct Answer: True.
Online communication should improve conversation skills. ()1.0）
Correct Answer: False.
The people we meet seem to be unimportant, but often these people will provide us with career opportunities. ()1.0）
Correct Answer: True.
Do not use the message "I" when complimenting others to represent personal opinions. ()1.0）
Correct Answer: False.
The message also needs to change to attract more recipients. ()1.0）
Correct Answer: True.
Men are better at judging the emotional state of others through facial expressions than women. ()1.0）
Correct Answer: False.
, OK pose stands for "three" in France. (1.0）
Correct Answer: False.
The closest way to communicate when you are afraid to speak is to lay out the facts and make some comments. ()1.0）
Correct Answer: False.
Avoid inferential statements in communication, and it is okay if the other party is familiar with you. ()1.0）
Correct Answer: False.
Interpersonal communication activities are persuasive in nature. ()1.0）
Correct Answer: True.