In today's society, financial inclusion has been widely concerned as an important tool to promote overall economic development. **The "Implementation Opinions on Promoting the High-quality Development of Inclusive Finance" also clearly improved public financial literacy and financial capacity, and improved the protection system for the rights and interests of financial consumers. Centaline Consumer Finance has always actively promoted the integrated development of financial technology with practical actions, and injected new vitality into the development of inclusive finance with its innovative business model and service concept.
Since its establishment, Centaline Consumer Finance has been based on the functional positioning of professional consumer credit and continuously promoted the integration of finance and technology. In the continuous development of consumer insurance, Zhongyuan Consumer Finance has summarized the work idea of "one establishment, two breaking, and three dredging", and institutionalized, scenario-based, and process-based consumer insurance publicity.
Strengthen the construction of systems to protect the rights and interests of consumers.
Strengthening the construction of the financial system is an important means to protect the rights and interests of consumers, maintain the stability of the financial market, and promote economic development. Centaline Consumer Finance closely arranges around relevant departments, clarifies matters such as information protection, review management, complaint handling, publicity and education, information disclosure, etc., clarifies the work responsibilities of each department of the company, is responsible for people, and refines positions. In terms of product research and development, business promotion and other links, Centaline Consumer Finance strictly follows the requirements of consumer protection, fully protects consumers' right to know and choose, and provides customers with more matching financial products and warmer services.
Innovate publicity methods to improve the financial literacy of the public.
Improving public financial literacy is also of great significance for maintaining the stability of the financial market and preventing financial risks. However, traditional communication methods have significant limitations to further improve the effectiveness of communication and help improve the financial literacy of the public. To this end, Zhongyuan Consumer Finance has established a sound publicity and education system to convey financial knowledge to people through various channels. Access to rural primary schools and universities to spread interesting financial literacy;Donate solar street lamps to rural areas and set up financial literacy signs under street lamps;Carry out cross-border publicity in subways, buses, high-speed railways, etc.;Enter the elderly care center to carry out financial education and publicity activities in the silver age classroom. Centaline Consumer Finance continues to innovate forms of publicity, improving consumers' ability to respond to and prevent financial fraud through LED screens, cloud live broadcasts, graphic comics, short films, etc.
Smooth complaint channels and provide warm financial services.
Smooth complaint channels allow consumers to have an effective communication solution when they encounter problems. Secondly, warm financial services reflect the respect and care of financial institutions for consumers, which can enhance consumers' trust in financial institutions and increase their enthusiasm for using financial products and services. In order to protect the rights and interests of financial consumers to the greatest extent, Centaline Consumer Finance actively announces the complaint acceptance channels, handling procedures and time limits to the public. Implement a responsibility system for complaints to ensure that complaints and complaints can be accepted at the first time. At the same time, Centaline Consumer Finance has also set up a consumer complaint hotline and announced various ways to accept financial consumer complaints on the official website.
With its practical actions, Centaline Consumer Finance actively promotes the high-quality development of inclusive finance and provides consumers with more convenient, fair and transparent financial services. In this process, Centaline Consumer Finance focuses on three key groups, including "one old, one small and one new", and constantly improves the protection mechanism for the rights and interests of financial consumers, reflecting its adherence to the concept of inclusive finance and social responsibility.