Inside the Bodi Center in Xiaoshan, Hangzhou.
There is a "Ruidong Fitness" store.
Miss Xiao Zhao showed the reporter an electronic version.
Private Lesson Purchase Agreement
On September 12, she was at this store.
Purchased 15 private lessons.
The cost is 5850 yuan.
Private lessons are valid for 104 days.
Xiao Zhao said. She buys these private lessons mainly to practice strength.
Xiao Zhao: There are eight classes left, and seven classes are taken.
Reporter: Why did you leave the class early?
Xiao Zhao: At that time, it was because, firstly, I was going abroad in November, and I mentioned it in OctoberAnd I want to test the strength of the thing, I have a foundation, I think the strength is okay, don't teach personally.
The journalist noted.
This Private Lesson Purchase Agreement states:
The customer is within the validity period of the membership card.
There are two scenarios for withdrawing from a class.
The first scenario is:
Membership due to personal reasons.
Unable to complete the remainder of the private lessons.
The remaining hours of the lesson need to be transferred".
30% of the total amount of the remaining course is to be deducted
As a handling fee.
The second scenario is:
Membership due to personal reasons.
propose to terminate this Agreement early".
Liquidated damages shall be charged at 30% of the total amount of this agreement".
Xiao Zhao: At that time, I gave a month to transfer, but the coach couldn't transfer it, and then I was in a hurry to go abroad, so I didn't consider the two issues, it was not a cost caused by me.
Reporter: Later, the store promised you how to return it?
Xiao Zhao: (Deducting) 30% of the remaining class fee, and then they said that they would have to wait for a month to pay back.
Operations Manager of Ruidong Fitness Hangzhou Bodi Center Store: At that time, the coach told her about the terms of the agreement, and now it is also due to her personal reasons, she is also abroad, and it is inconvenient to come to exercise, and we are willing to take more convenient measures.
Xiao Zhao calculated.
The remaining eight private lessons are 3,120 yuan.
The refund of 70% is 2184 yuan.
I went abroad in mid-November.
A month later, I returned to Hangzhou.
Still not received the Xiaoshan Bodi Center.
Refunds for this "Sharp Fitness" store.
Xiao Zhao: It hasn't arrived.
Reporter: What did they explain why?
Xiao Zhao: There is no contact between them, they have been procrastinating, and my credit is zero, and I will not give them any delay period.
Operations Manager of Ruidong Fitness Hangzhou Bodi Center Store: I also just took over this matter, I don't know much about the things in November before, I communicate with her here, and I am willing to help her deal with it before January (2024), and I am willing to sign a refund agreement with her.
Xiao Zhao said. In the past few days, she remembered one more thing.
In June, she was at the "Ruidong Fitness" store in Hangzhou Xixi Intime City.
Bought more than a dozen swimming lessons.
The electronic version of the contract has not been found for the time being.
The reporter heard a question here.
Xiaoshan and Hangzhou Chengxi.
"Ruidong Fitness" stores are a little far apart.
Why did Xiao Zhao buy classes in both stores?
Xiao Zhao: I am a freelancer and have more time, so I started to buy classes at Xixi Yintai because my previous private tutor was in this store, and my junior high school classmate told me that she practiced at the (Bodi Center), I think it was the same brand, and I also signed up for a private lesson there.
Xiao Zhao said. At that time, swimming lessons were halfway through.
Haven't been there since.
The WeChat chat records of both parties show.
August 13th.
Xiao Zhao proposed to withdraw from the class.
The coach replied. There will be time for two more sessions.
I'll find someone to help you transfer the rest."
November 9th.
The coach replied to Xiao Zhao.
The company asked us to find someone to transfer it to you.
I said it was too late.
You're in a hurry to go.
Manager Tang said that he would negotiate with the company again."
Xiao Zhao told reporters.
Until two days ago.
She returned to Hangzhou from abroad.
Only then did I discover Xixi Intime City.
This "Ruidong Fitness" store.
The money hasn't been refunded yet. 70% of the cost of five swimming lessons.
It's probably more than 1,200 dollars.
Xiao Zhao: Halfway through, it was the summer vacation when there were too many children, so I didn't go to school, and then there was a problem, I was allergic to their water quality.
Find the "Ruidong Fitness" store in Xixi Intime City.
The front desk staff said that the leader was resting.
The store operation manager replied to the reporter afterwards.
Xiao Zhao can get seventy percent of the remaining swimming lessons.
Ruidong Fitness Hangzhou Bodi Center Store Operations Manager: I didn't follow up on this matter in the early stage, it was specifically the coach who followed up, I also asked, the coach has their department manager here, and the department manager communicates with their director, you can give her a refund within a month, and we can also write an agreement.
The reply to the two "Ruidong Fitness" stores.
Xiao Zhao said that he was not satisfied.
She is ready to report the situation to the market supervision department.
1818**Eye).