Recently, "a woman in Jiangsu bought clothes online, but received torn clothes, and there was a marked bracelet for the patient's hospitalization, and the incident sparked heated discussions on the Internet." Recently, a similar situation happened to Mr. Zhu, a neighbor in Foshan City, Guangdong, but this time he received a white corsage for funeral in the clothes, what is going on?
Recently, the temperature plummeted, Mr. Zhu, who lives in Foshan, wanted to buy some warm clothes, so he spent more than 700 yuan to buy a black down jacket in a sports brand on an e-commerce platform, and the express delivery arrived, Mr. Zhu opened it to try it on, but found that there was something wrong with the pocket of the clothes, and he felt something when he touched it with his hand, so he took it out and saw that it was a white funeral corsage, he began to think it was fake, and carefully checked it repeatedly to determine that it was a real funeral corsage.
What made Mr. Zhu even more depressed was that this dress was suspected to have traces of being used separately from the corsage, because there were pinholes in the corresponding position on the clothes, and he suspected that someone else was wearing a filial piety dress, and then returned it to the merchant, but the merchant did not inspect it after sale, and then shipped it to Mr. Zhu.
Subsequently, Mr. Zhu also reflected the situation to the merchant, the customer service only text reply will be processed, but did not explain the corsage, at the beginning agreed to return the refund plus compensation of 70 yuan, after many communications, the compensation increased to 300 yuan, Mr. Zhu said that he felt very unlucky when such a thing happened, and hoped that the merchant could sincerely apologize, give a reasonable statement, and prevent similar incidents from happening again, but the merchant only replied by text and would attach great importance to it, and then there was no reply, and he did not give Mr. Zhu a ** reply.
In this regard, the e-commerce platform has determined that it is the responsibility of the merchant and will coordinate the refund and return and related compensation, and the reporter also contacted the customer service of the merchant involved, and the other party said that the return will be inspected when it is received, and the relevant situation is currently being verified with the warehouse.
As for whether the down jacket is returned after use, it still needs to be further investigated by merchants and platforms, but the reporter learned that it is not uncommon to use the return and refund rules of e-commerce platforms for white prostitution in online shopping.
Previously, some people bought performance costumes online and applied for a return after wearing them;There are also people who buy new ones and return old ones, defrauding more than 90,000 yuan;There are even people who post on the Internet how to use the return rules to get the wool of merchants.
In this regard, experts said that e-commerce platforms should do a good job in the design of relevant rules and systems, and punish the malicious use of rules accordingly to safeguard the legitimate rights and interests of buyers and sellers.