Yidan Zhang (Chongqing University).
Recently, according to the residents of Mingshan District, Benxi City, Liaoning Province, the sanitation operation in the main urban area of Benxi City has been outsourced to "supply and marketing environmental science and technology" with 2.8 billion yuan in 24 years, including snow removal services. However, the relevant departments urged the merchants on the street to clear the snow in front of their doors, and the snow on the road was not cleared for several days, but no one was held responsible. (December 25, CCTV).
With the aggravation of grassroots governance tasks and the increase in the demand for public services, more and more public services are undertaken, and the pressure is increasing. Outsourcing basic maintenance work such as road cleaning can reduce the governance pressure, reduce the cost of governance, improve the level of governance and administrative efficiency to a certain extent, and at the same time give full play to the functions of social organizations, which is conducive to the development of enterprises and social organizations.
Service outsourcing is a good way to solve the problem of grassroots governance, but service outsourcing does not mean responsibility outsourcing. Serving the masses is the responsibility of the public, and service outsourcing only transfers the task of public services, and it is still the main body of responsibility for public services from the provider of public services to the supervisors of public services. If the grass-roots units outsource services, they will start to "shake off the shopkeeper", which will not only not improve the level of public services, but also lead to the abuse of public resources, service quality and service efficiency will not affect the credibility of the company, and there may even be corruption, there is a risk of violating laws and disciplines.
Therefore, in order to make outsourcing truly a help for grassroots work, grassroots units should actively assume the responsibility of supervising and evaluating outsourcing social organizations. First of all, it is necessary to improve the open system for the purchase of information services at the grassroots level, strengthen the supervision and social supervision of the outsourcing organizations, and ensure that the outsourcing of public services operates under the sunSecondly, the qualification of outsourcing institutions should be strictly reviewed, the incentive mechanism for social organizations should be improved, legitimate and full competition should be introduced, and the service effect of the third-party undertaking entity should be evaluated in a timely mannerFinally, it is necessary to establish effective restraints on power, and use rules and the rule of law to ensure the development and competition of social organizations.
Service outsourcing is an innovation in service mode, not a substitute for service responsibility. In the process of service outsourcing, there is "decentralization" and "management", so that service outsourcing can truly become a good policy for grassroots governance.