With the rapid development of artificial intelligence and AI technology, the society has entered the era of the Internet of Things, big data, and mobile Internet, and self-service ticket machines at railway stations, airport self-service check-ins, self-service vending machines, self-service ATMs, robot services, etc. can be seen everywhere, unmanned supermarkets, unmanned restaurants, etc.
So, what exactly is an unmanned smart hotel and an unmanned self-service hotel?What kind of hotel can be regarded as a real unmanned smart hotel?
First of all, in a simple literal sense, an unmanned smart hotel refers to an unattended hotel, where the hotel does not have a front desk, is unattended or a person on duty, and the guest check-in and check-out work is completed by self-service.
So, is it an unmanned smart hotel to put one or several guest room self-check-in machines at the front desk of the hotel?The answer is yes, the core of the unmanned smart hotel is reflected in the "wisdom" and "intelligence", not "unattended", and the unattended hotel is fundamentally just to save unnecessary labor costs. It is not possible to reduce the service because there is no front desk staff, which reduces the customer's check-in and consumption experience.
Therefore, in addition to the unmanned self-service check-in front desk, the unmanned smart hotel also integrates smart door locks, intelligent elevator control, intelligent room scene control, intelligent curtains, intelligent video holographic scenes, smart TV, IPTV, smart toilets, smart air conditioners, robot delivery, intelligent lighting and other system linkage. After check-in, guests can control all the intelligent functions in the room through the mobile phone APP, panel, and voice, which is characterized by the moment the door of the guest room is opened, and a special scene will be triggered in the guest room, such as the welcome word**, the TV will be automatically turned on, the corridor lights will be automatically turned on, the curtains will be automatically opened, the lighting effect, and the background will be automatically turned on.
It is through the application of these intelligent functions of the intelligent system that the unmanned smart hotel provides guests with a better check-in experience, so it is faster and more popular than the development of traditional hotels
So, what are the advantages of unmanned smart hotels or fully self-service unmanned hotels compared with traditional hotels?
1. Save manpower.
1. The PMS of the hotel management system realizes the direct connection of room management, reservation management, mobile payment, public security system, OTA and financial software system to generate financial vouchers, reduce labor intensity, save labor costs, and improve management efficiency
2. Online and offline integration of house sales, OTA orders, WeChat public company orders are directly connected, and there is basically no need for offline sales at the front desk
3. Realize that guests can check in through self-service check-in (scan code check-in), open the door by brushing their faces, open the door without a card or open the door by swiping a card, without the need for the front desk service staff to operate the software.
4. The detailed statistics of financial statements can be queried through penetration.
All stays are automatically calculated through the financial function.
5. Direct connection to OTA system.
The PMS background management system automatically enters new OTA orders, eliminating the need for manual order entry.
6. Check-in, payment, check-out, and extension of stay are more convenient.
Online ** room reservation, check-in, one-click check-out, etc. can be completed on the mobile phone or offline self-service terminals. Individual customers and group customers can complete self-service check-in, upload public security data, make room cards, and pay in just 10 seconds after arriving at the store, so as to achieve efficient and fast check-in, and stay and go.
Start planning my 2024 7, the face recognition camera takes the guest's avatar and compares it with the ** on the ID card to ensure that I stay.
8. Public security upload.
Using the face recognition system to confirm their identity through the hotel public security and tourism system, the whole process of use is simple, fast, safe and efficient check-in. It is also possible to open the door with a face.
9. Financial standardization.
Smart hotel intelligent front desk guests self-service check-in, effectively avoid the front desk staff's financial work on the wrong account, false accounts, missing accounts, messy accounts and unauthorized room opening and other behaviors.
10. PMS room control.
The hotel manager strictly controls the room status in the background, and cleans the room and dirty room to prevent the staff from opening the room without permission.
11. Eliminate the front desk service personnel and reduce the training cost
There is no front-desk hotel service to avoid poor front-desk service ability and affect the customer's check-in experience.
The advantages of unmanned smart hotels are that they can quickly and effectively solve the long-standing problems in the hotel industry (high service costs, frequent personnel turnover, weak active service, high training costs, poor service meaning, labor costs, etc.), which can increase the hotel's revenue and make the guest experience better!
Learn more about it, so stay tuned
1. Unmanned hotels, B&B hotels, fully self-service unmanned hotels, smart hotel functions and ** self-ribbed check-in machine Hotel electronic door locks.
2. Intelligent control system of smart hotel guest rooms**, welcome robots, delivery robots, and food delivery robots.
3. Unmanned restaurant software and hardware system**, stir-fry robot.
4. Unmanned Tangquan software and hardware system**, full self-service Tangquan software and hardware**.
5. Unmanned hot spring software and hardware system, full self-service hot spring software and hardware.
6. Hand card issuing machine, self-checkout machine, turnstile **hand**.
7. Smart scenic spot navigation, smart toilet, smart public toilet software and hardware**.