** Urban scene
Do not ** without permission
At the beginning of September this year.
Ms. Hu, a consumer in Yichun, Jiangxi.
A Hongqi 4S store in Xinjian District, Nanchang City.
A 7-seater HQ9 van was purchased.
Originally, I wanted to use this car.
It can meet the travel needs of a family.
But after picking up the car.
Ms. Hu said.
Not only did I not feel the convenience.
And in just over 2 months.
Troubles followed.
Ms. Hu said that she bought this Hongqi HQ9 business vehicle and spent more than 430,000 yuan on the full landing. Because she bought a car in a different place, in order to get a Yichun license plate, she registered the vehicle in her company's name.
Consumer Ms. Hu: I took it back on September 7, went to the house on September 8, and then I kept it at home, and then I couldn't start it on September 11.
Urban Scene Reporter: What's the problem?
Consumer Ms. Hu: It's the airbag fault code, anyway, there are a lot, all kinds of failures, and they appear frequently.According to the ** provided by Ms. Hu, the indicators on the dashboard include airbag system failure, blind spot detection system failure, electronic shift system failure, and other issues. Subsequently, Ms. Hu reported the situation to the car purchase 4S store, and the other party sent staff to deal with it.
Consumer Ms. Hu: Help me get on the electricity, and then when the fight started, I drove the car away, and he told me not to turn off the engine halfway. I have been opening to the Nanchang 4S store. This car, he said that it must be started every once in a while, or there will be no loss of power, and the reason they gave me at the time was this, and then he said that he wanted to replace me with a new battery, and I drove home after a simple test, and I didn't pursue them much.
Not long after Ms. Hu drove the car back to Gao'an, Yichun, on September 24, the same problem arose.
Consumer Ms. Hu: The second fault performance was the same as the last time, and there were frequent messy fault codes, and then I contacted the people on their side to take the electricity.
Urban Reporter: During this period, did your car have been parked, or did it start?
Consumer Ms. Hu: I drive to and from work every day, and the total distance is no less than 70 kilometers a day.
After replacing the new battery, the frequency of use of the vehicle is not low, how can there be a problem of battery power loss?This time, Ms. Hu didn't want to toss, she didn't send the car to the 4S store in Nanchang for inspection, but decided to open it again.
Ms. Hu said that on November 12, the Hongqi HQ9 could not start normally for the third time, and even if it was powered, it would not help, so she could only tow it to the 4S store with a trailer for a comprehensive investigation.
At this time, the total mileage of the car was just over 3,900 kilometers. In order to understand the specific situation, on November 27, the urban scene reporter and Ms. Hu came to the Longhe Hongqi 4S store located in Wugongshan Avenue, Xinjian District, Nanchang City, and Mr. Zhang, the after-sales manager, gave an explanation for a series of fault codes in the vehicle.
Mr. Zhang, after-sales manager of Nanchang Longhe Hongqi 4S store: Now the new car below, you can also experience it, that is, you cut off the battery, and then you start it after the power loss, it must be like this.
Urban on-site reporter: It's the power loss that causes these fault codes, right?
Mr. Zhang, after-sales manager of Nanchang Longhe Hongqi 4S store: Yes.
In the parking lot behind the 4S store, the urban on-site reporter saw Ms. Hu's Hongqi HQ9 business vehicle, which was able to ignite and start after on-site testing. The reporter noted that the car was manufactured in November 2022 and will be sold in September 2023, with an interval of 10 months.
In the tail box of the vehicle, the reporter saw a number of 4S store test reports on the battery power, some of which showed that the battery was good, and some of which showed that it had to be charged. Mr. Zhang, the after-sales manager of Nanchang Longhe Hongqi 4S store, said that after maintenance and investigation, they have found the cause of the current leakage failure.
Mr. Zhang, after-sales manager of Nanchang Longhe Hongqi 4S store: First of all, the third row of seats is not sleeping, and we have already processed it through software upgrades, and the second is that we have given the customer a driving record, and when the customer installs other accessories outside, the installation master connects the electric fuse to the gearbox module, which is unreasonable according to normal, so we move it to the fuse of the cigarette lighter.
Urban Scene Reporter: Changed back?
Mr. Zhang, after-sales manager of Nanchang Longhe Hongqi 4S store: Yes, it was changed back, and after it was changed back, it passed the test, and there was no leakage so far.
Consumer Ms. Hu: Are you saying that the installation is unreasonable?
Mr. Zhang, after-sales manager of Nanchang Longhe Hongqi 4S store: We can't say that it runs electricity, it doesn't run electricity.In this regard, Ms. Hu questioned why the 4S store did not find the reason for the failure beforeAfter this maintenance, will there be a fault that the vehicle cannot be started due to power failure?Ms. Hu said that because once the battery of this car loses power, there will be various fault codes including airbags, and she is very worried about the safety of the car in the future, and she asked the 4S store to return the car.
However, the 4S store said that they are all implementing in accordance with the requirements of the "Three Guarantees Law", actively cooperating with the problem, and will always be responsible for the end. After negotiations, at present, the two sides have reached an agreement on a solution to this matter.