The first day of the park: The queue length caused dissatisfaction among netizens.
On the morning of the 18th, Harbin Ice and Snow World ushered in the first day of opening. It is reported that less than 3 hours after the opening of the 25th Harbin Ice and Snow World, the number of reservations has reached 40,000. However, the long queue due to the large number of people has become a source of dissatisfaction for tourists, who are unable to participate in the popular attraction of the big slide. In the face of many dissatisfied voices, someone at the scene shouted the slogan of "refund". The dissatisfaction of the tourists quickly spread and attracted a lot of attention.
Harbin's response: full of sincerity.
However, Harbin Ice and Snow World has no ambiguity. When the tourists said they would refund their tickets, they really refunded them and sent an apology to express their apologies for the inconvenience to the tourists. This sincere response has won the appreciation and goodwill of a large number of netizens. Many netizens have joked that this is the first time they have seen the scenic spot being "slaughtered" by tourists, and it is also full of surprises and praises for Harbin. The Ice and Snow World is to see ice lanterns, ice sculptures, and snow sculptures, which are ornamental, and are not the main attractions in themselves.
The turmoil continues. On December 22, some e-commerce companies complained about customers after receiving returned snow boots, and sent them back after wearing black and wornPreviously, some people returned their down jackets, and they couldn't help but complain "I went to Harbin to play, ** finished filming, I watched the ice lantern ice sculpture, because the free big slide was not played, and then I began to shout for a refund!".Now I'm going back, and I'm starting to take back my shoes, hats, and down jackets!Bad eyes have been grown by them!Shameless!It's so shameless!”This kind of people who base their happiness on the basis of harming the interests of others do not feel indebted, but are complacent and think that "smart" people lose.
Harbin Ice & Snow World: Welcoming and welcoming every visitor.
As the largest ice and snow theme park in northern China, Harbin Ice and Snow World has always been committed to providing visitors with the best experience and service. Although the accident on the first day of the park was a small mistake for the scenic spot, the sincere apology and refund of the tourists made people feel their respect and care for every tourist. This kind of ice and snow world has won a lot of praise and reputation for showing tourists their serious and responsible attitude towards tourists with practical actions.
Epilogue. Through this incident, Harbin Ice and Snow World has sent a clear signal to all visitors: they have always treated every visitor with care, and will continue to welcome and accept every visitor. It is believed that under the warmth of Harbin Ice and Snow World, more tourists will come to experience the fun of ice and snow in the north.