It is said that the decoration is full of pits, which is true.
Recently, in order to renovate the old house, Mr. Yang, a citizen of Changsha, customized wooden doors, cabinets and background walls in the Jingyun Wood Store of Changsha Wanjiali Building Materials Market, totaling 30,000 yuan. According to the agreement, at the end of September this year, the merchant should deliver and install the customized goods, but what Mr. Yang didn't expect was that more than two months had passedThe remaining renovation promised was not completed, and the merchant suddenly closed the store due to poor management
Although the business lost contact and ran away, Wanjiali building materials market had promised consumers before:If the consumer encounters after-sales problems, they can pay in advance。But the building materials market said to Mr. Yang,The definition of advance compensation is that the consumer can only pay in advance if there is a quality problem after purchasing the product. Now the problem of the merchant's withdrawal and loss of contact is not within the scope of advance compensation, so it cannot be compensated
In this regard, Mr. Yang questioned that the advance payment of the mall was false publicity.
In response to the loss of contact and running away behavior of the store merchants, what responsibility does Wanjiali building materials market need to bear?In this case, how can consumer rights be maintained?Lawyer Pan Caihong, a senior partner of Beiyan Law Firm, was invited by Hunan Economic Television to make professional legal analysis and suggestions
Lawyer Pan believes that Mr. Yang ran away from the merchant after paying the depositAccording to the principle of privity of contract, Mr. Yang should claim double the liability for the return of the deposit from the merchant. Because of Wanjiali building materials squareIt only promises to pay in advance for the after-sales problems encountered by consumers, so it has the right to refuse to pay in advance for the pre-sales problems encountered by Mr. Yang.
At present, the overall trend of economic development is sluggish, and many businesses often choose to run away after collecting consumer membership fees, recharge fees or deposits due to poor management, which not only increases the cost of consumers' rights protection, but also increases the difficulty of consumers' rights protection. Therefore, in the daily large-scale consumption, we should carefully review the qualifications of the merchant and determine the merchant's ability to perform the contract before deciding whether to pay, and we must not be careless.
Xiaoyan reminds:
When purchasing goods or services, consumers should choose a merchant with a good reputation and reputation, and keep relevant evidence and information. If you encounter bad behaviors such as merchants running away, you should take measures to protect your rights and interests in a timely manner.
Here, we also call on the relevant market management departments to strengthen the management and supervision of merchants to ensure that the rights and interests of consumers are protected.