The collection industry has always been controversial, and this article will ** the root cause of the accident of the collection company and give suggestions for safe operation. This article may uncover the fig leaf of many collection agencies, but I want to say that this layer of cloth is nothing more than the emperor's new clothes on himself;It only represents a personal opinion, and there is no element of targeting or denigration.
There are a lot of accidents in the collection company, as for the reason, many people speculate that it is because of information security, or because of the death of people;Combined with the known cause of the accident, in fact, there are only three words - victim;
The so-called reason for personal information is actually to put it bluntly, not the main reason for the accident, but most of the companies that have the accident have found the problem of personal information;At present, the company that I personally know because personal information is the fuse is because it is impossible to let the collector log in *** to collect personal information;
In fact, most of the root causes lie in the previous unscrupulousness;Collectors will always receive negative emotions, so it is inevitable that there will be times when you can't help but lose your temper;Not to mention some companies that have developed a culture of violent collection;
We know that the criterion for filing a case is the presence of a victim;Before the collection, whether it was for me or a third party, it was always a questioning, and the attitude of legal pressure, in the vernacular, even the other party who received ** sounded very unhappy;
In the same way, some problems will arise until now;For example, there was an accident in a company before because it scolded an unrelated third party in the collection process, but the other party happened to be a member of the police system, and then, everyone can understand that the collection company can't stand the investigation at all;
In addition, at present, the people's sense of self-protection and rights protection is very strong, and some companies are also because they can't control their emotions when collecting, and they have been reported by the other party
The above examples are still minor, and inevitably some companies have even caused cases involving the lives of individuals, not to mention the consequences;
The individual is part of it, and part of it is for the group;There are too many violent collections on public platforms**;These ** have attracted the attention of the society, including the authorities;Obviously, the authorities will definitely intensify their operations and increase the requirements for investigation and punishment of such casesThis has also led to a large number of collection agencies at certain times for reference;
Therefore, in general, there are two aspects that must be done well in order to collect safely;
First, its own hardware;It includes not involving personal information, not forging documents, and building a compliant office hardware environment.
Second, the company's software;It is worth saying that there are still many collectors who do not understand the true role of good talking;Good communication is a must for collection;
Cultivate the basic quality of collectors, build an audit and supervision system, mediate the negative emotions of collection, train communication skills, and build a preliminary compliance risk control model
These are the ways to avoid problems in their own companies, the first point is to eliminate the risk of violations of laws and regulations even if they are investigated, and the second point is to better control the risk of the probability of the collection company being investigated
Now the collection group is already a high-quality group mainly in the 80s and 90s, and they have basically received quality education;A generation of people who defend their rights and even how to find their own rights protection methods on public platforms and networks;
So, collection needs to change, and it all starts with good talking.