What should I do if there is a false transaction in the Doudian?

Mondo Technology Updated on 2024-01-19

1. What is a false transaction?

False transaction refers to the behavior of a merchant to obtain false product sales, store scores, credit scores, product reviews or transaction amounts and other improper benefits by fabricating or concealing transaction facts, circumventing or maliciously using credit history rules, interfering with or obstructing the order of credit records, and other improper means.

2. How to deal with false transactions?

The platform will take the following measures to deal with fraudulent transactions:

Prohibit the sale of goods involved in false transactions.

Cancel reviews and sales generated by fraudulent transactions, and retroactively deduct the corresponding reviews and sales.

For merchants with arbitrage and arbitrage, the platform has the right to recover the arbitrage payment.

According to the degree of violation, the merchant will be punished with warnings, deducted points, etc.

For merchants with serious circumstances, the platform has the right to suspend or terminate the business qualification of their stores.

3. How to determine whether a merchant has a false transaction?

The platform will monitor and verify the merchant's transaction status from multiple dimensions, including but not limited to the following:

The delivery logistics information is abnormal, the consignee and consignor information of the same order are inconsistent, and the shipping address is abnormal.

The transaction account is abnormal, the same account purchases the same product multiple times in different time periods and the consignee information is the same, etc.

Abnormal trading behavior, such as multiple transactions in a short period of time and intensive order placement time for the same account.

Abnormal after-sales applications, such as a large number of orders applying for a refund at the same time and the same reason for the refund, etc.

Other acts suspected of fraudulent transactions, such as fraudulent transactions through speculation gangs or third-party tools.

4. How should the merchant comply with these Rules?

Merchants shall strictly abide by the provisions of these Rules and shall not engage in any false transactions. At the same time, merchants should strengthen the internal management of stores, ensure the operation of employees, search for clouds, and prevent false transactions. For merchants who violate the provisions of these Rules, the Platform will deal with them in accordance with the law and pursue their legal responsibilities.

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