Recently, Gartner, the world's authoritative ICT research and consulting agency, released the 2023 Market Guide for China, and AsiaInfo has become one of the representative manufacturers in China's AIOPS market based on the excellent market performance and excellent product capabilities of AISWARE AIOPS, a global intelligent operation and maintenance platform. This means that the maturity of the product and its acceptance in the Chinese market has reached a new height. Previously, AISWires AIOPS has been selected by Gartner for the Hype Cycle for ICT in China for four consecutive times.
Figure: 2023 China's AIOPS representative vendors (picture from Gartner).
Based on multi-source O&M data, AIOps focuses on a series of pain points of O&M monitoring, and forms replicable and evolvable O&M learning software construction and management capabilities around the whole process of fault discovery, diagnosis, disposal, and prevention, as well as common O&M scenarios such as decision support and resource optimization. AsiaInfo relies on this product to provide end-to-end and observable intelligent O&M general solutions for vertical industries.
Figure: AISWARE AIOPS product function architecture diagram of AsiaInfo's global intelligent operation and maintenance platform.
In addition, based on the large language model, AsiaInfo has also improved the user intent understanding ability of AISSes through the fine-tuning of specific O&M tasks, and integrated enhanced capabilities such as O&M domain knowledge, size models, and O&M decision execution, to innovatively create the "intelligent O&M copilot" product AISSware Ops Copilot. O&M personnel can interact with the product in the form of Q&A, quickly identify IT system faults, efficiently obtain disposal strategies, and obtain more efficient, intelligent, and friendly O&M support.
Figure: AISWARE Ops Copilot, the "intelligent O&M copilot" product of AsiaInfo's global intelligent O&M platform