Harbin is in trouble.
To be more specific, it is the Harbin Ice and Snow World, which holds a large-scale ice sculpture exhibition every winter, and it is in trouble.
Two days ago, the 25th Harbin Ice and Snow World opened, and in less than 3 hours, the number of reservations has exceeded 40,000.
But who would have thought that on the first day of the opening of the park, some tourists could not play popular items due to the long queue in the scenic area, so they shouted "refund tickets".
Colorful Guizhou Net.
Like 211 tourists gathered together to shout "refund" ** spread all over the network as soon as it was issued, triggering heated discussions among netizens.
On December 19, Harbin Ice and Snow World issued a document saying that it was "deeply sorry" for this and would "reflect" and "rectify and improve relevant supporting measures overnight" to meet the tourist experience.
I naively thought it was over.
But all kinds of scolding battles in the comment area told me,It's not easy.
The first is the issue of queuing.
The main tourism project of Harbin Ice and Snow World is to watch large-scale ice and snow sculptures.
Image source network. 
Photo source @ Play Experience Home.
Popular entertainment items such as the "Snow Ferris Wheel" and "Big Slide" are incidental to the ice and snow sculpturesEntertainment is free, but reservations are required.
Photo source @ Harbin Cultural Tourism.
And "no reservation for free entertainment" and "chaotic management" are the points that some tourists are angry about.
"The weather is so cold, and there are so few things to do, a big slide can't be booked at all. ”
"**The ticket price is more than 300, so expensive** come in only to see the ice sculpture?It's not worth it at all!”
"Some of the projects were not repaired, and the service did not keep up. ”
Some people ask for a refund because they have a bad experience, but some people refund their tickets for the sake of a refund.
Sharp-eyed netizens found that in **, some of the people who went through the refund procedures did not have a little anger on their faces, and they were all smiling;
Weibo @剋剋ah.
Some tourists, while shouting "refund", did not forget to pick up their mobile phones to take a few more ice sculptures.
Weibo @剋剋ah.
There are also some people who have seen the ice and snow sculptures, booked free projects, and even played from day to night.
Then they ask for a refund.
The tourists in front of them can also tell one, two, three or four on the issue of "bad experience".
What's going on with you guys?
The free project was played, ** was also filmed, and the circle of friends was also posted, and then this one was made?
Image source @ comic artist excavator.
What's even more outrageous is that there is also an online appearance".Refund strategy
It is specially designed to teach you how to successfully refund your ticket after doing your best to enjoy everything you can in the Ice and Snow World.
You think: "That's rubbish!".This is the last time I came!”
Actually:"Thank you to the old iron of the Northeast!Come back next year for a refund!”
Image source @ comic artist excavator.
The old man in the Northeast wants to give you a big mouth.
Some netizens expressed their indignation, people call it "Ice and Snow World", which is originally based on ice and snow sculptures, and the free entertainment items are just "side dishes".
You ate the main dish, but you didn't get the side dish, and you have to refund the ticket.
Isn't this just a naked greed for small and cheap wool?
Others expressed their incomprehension: "Speaking of cold weather, didn't you make a detailed strategy before you set off?"
This is Harbin, where the lowest temperature can reach -30 in winter”
You said that you didn't play on the slide Ferris wheel, but at that time, the park decided to delay the closure, why didn't you go?”
Weibo @ human panic and weird.
Some also pulled out Shanghai Dixni and Beijing HuanxCinema.
In the summer, Dini is so hot, and there are many people queuing for three or four hours for a project, why don't you call for a refund at this time?”
Doesn't this bully the soft and fear the hard?”
But this also attracted the ridicule of "refunded tourists":
People Di Xni is better than you, don't accept it!”
Some local netizens expressed their grievances, believing that the groundless accusations against Harbin on the Internet were very hurtful.
The scolding war is becoming more and more intense, and there is even a vague trend of rising to the north and south regions.
What's more, they also opened up a new battlefield in addition to the "refund incident".
The reason is that a netizen posted a picture in the comment area saying that in the ** of a blogger who travels in Northeast China, the warm clothes he wears have not taken off the tag.
Some people speculate whether the blogger wants to wear it once and return it seven days after no reason.
There are also people who associate the refund with the failure to remove the tag, although the blogger later issued a clarification**, saying that the refusal to remove the tag was due to personal reasons.
But netizens didn't buy it.
I don't know if the blogger is an unscrupulous returner.
But I know that there must be a problem with people who follow the trend and call for a refund from others.
It is reasonable for tourists to want to refund their tickets if they think it is not suitable.
What is the difference between instigating others to maliciously refund tickets and teaching people to steal?
Unlike other scenic spots, Ice and Snow World is a rare "seasonal limited edition".
The scenery that nearly 10,000 people have worked hard to build day and night can only stay for about three months at most.
Are you worthy of the efforts of the workers and masters who worked hard to chisel ice and create these landscapes in the weather of tens of degrees below zero?
Picture of ice mining in the Songhua River.
*@新华**.
It is true that this "ticket refund incident" has also exposed many problems in the organization, management and service of local scenic spots.
However, the organizers have a good attitude, and there are detailed improvement measures in the apology statement.
Then wait and see if they can make the guests happy after the rectification.
If there is still a problem, it is never too late to scold.
The comment area is also dark in other regions.
There are people with poor quality and poor moral sense.
They'll take advantage of you, and they'll take advantage of you somewhere else.
This is an individual problem, not a group problem.
There are still a lot of normal and quality tourists.
It's a good trip, and it turns out that such a thing happens, and I believe no one wants to see it.
For normal tourists, the requirements for traveling out are really not high.
As long as you don't rip off customers and can be taken seriously, this trip is actually worth it.
On December 20, a staff member of the Harbin Bureau of Culture and Tourism said that the scenic spot has returned to normal, and the reservation system for the popular project big slide has been canceled, and "whoever queues up first will play".
Weibo @科技生物球.
Let's wait for a new wave of feedback.