in public perception.
Customer service is the middleman who solves the problems before and after the sale of shopping.
It is one of the professions that people can trust.
However. We receive ** from self-proclaimed "customer service" on a daily basis.
Whether these "customer service" are trustworthy.
Please keep your eyes open.
Carefully screened. 
Recently. Ms. Wei, who lives in Zhangpu Town, Kunshan, called the police.
It received one.
Claiming to be an official ** "customer service"**
The other party said that there was an annual fee.
Ms. Wei is required to pay.
If it's past 12 o'clock that night.
The system will automatically deduct 800 yuan.
After receiving a call for help.
The police immediately rushed to the scene.
Comrade police, this is the ** who contacted me, and the other party said that 800 yuan would be automatically deducted after the early morning, I was very worried!”
After Ms. Wei unlocked her phone.
Present the relevant content to the civilian police.
Originally. Not so long ago.
Ms. Wei is indeed on the official **.
Purchased a charger.
The other party claims to be a so-called "customer service".
The platform will give away a one-year free membership.
The current membership expires and needs to be renewed.
If you do not renew after 12 o'clock on the same night.
The system will automatically deduct the fee.
Ms. Wei believed it.
The "customer service" step by step.
Instruct Ms. Wei to operate.
Until you have it linked to a bank card.
Ms. Wei, who has received telecom network fraud publicity.
Sober up all at once.
Immediately hung up the other party**.
"The customer service guides you to bind your bank card,
Asking for a verification code,
It's a scam!
After further notification by the civilian police.
Ms. Wei was involved in fraud by impersonating an online shopping customer service.
There is a deeper understanding.
Impersonating an online shopping customer service scam
Routine analysis
1.First, the victim's ** and shopping information (such as express information leakage, etc.) are obtained through illegal channels, and the victim is informed by phone or text message to establish contact, which can tell the victim's personal information in detail.
2.**Falsely claiming that an annual fee will be charged for opening a membership or other services due to the negligence of the staff or the victim's personal operation error, so as to guide the victim to cancel the business.
3.**Gain the victim's trust by verifying identity, failing to transfer, etc.
4.** Arbitrage the victim's account and password or use the excuse that the victim's payment is insufficient and cannot be received, etc., to induce the victim to transfer money or borrow money from online lending products step by step.
When receiving a text message like ** or text message, you must first verify the identity of the other party and confirm the authenticity of the incident through the customer service of the official platform. Do not provide your personal information to anyone, including important information such as ID card, bank card, payment password, SMS verification code, etc
*: Kunshan Public Security.