Tiggo 7YesCheryA self-developed SUV model, recently, a car owner named Mr. Wei was drivingTiggo 7He had a thrilling experience: the vehicle suddenly locked up on four wheels, causing him to be injured and almost in a car accident. According to Mr. Wei, he was driving on the road at a speed of about 60 yards when he suddenly felt the wheels lock up and his head slammed into the frontWindshieldon the a-pillar. The situation was critical, Mr. Wei almost got into a car accident and the car behind him was almost rear-ended.
Intense plot (600 words).
After the accident, Mr. Wei delivered the vehicleCheryAuthorized 4S shop for repairs. However, until now, he is still negotiating with the 4S store and the manufacturer, asking for a replacement or compensation. However, the 4S shop believes that the replacement car does not meet the requirements of the three guarantees, and the compensation needs to be negotiated with the manufacturer. This made Mr. Wei feel helpless, and he was worried about the safety of the vehicle, and if a similar failure occurred again, the consequences would be unimaginable.
Failure Cause Analysis (600 words).
After Nanning HuayaoCheryDuring the inspection of the 4S shop, they found that the cause of the vehicle's sudden four-wheel locking was ABSSoftwareThe version was too low, and the vehicle computer showed that the brakes were slammed to death at the time, as a resultBrake discsBurnt red due to overheating. In order to solve this problem, the 4S store was conductedSoftwareThe system was upgraded and replaced as required by the ownerBrake discs, brake pedal andBrake padsand submit the relevant report to the manufacturer. However, so far,CheryThe manufacturer has not yet replied to the owner's specific fault situation and repair list.
Defending the rights of car owners (600 words).
At the insistence of Mr. Wei, the China Complaint - National Defective Product Complaint Platform intervened in the matter and promoted the negotiation between the two parties through communication and mediation. The 4S stores and manufacturers of both parties took the initiative to contact Mr. Wei for the first time and are actively negotiating the treatment plan. China Complaint - The National Defective Product Complaint Platform promises to continue to follow up on this complaint, hoping that the car owner andCheryManufacturers are able to reach a solution as quickly as possible.
The Importance of ABS Software Upgrades (400 words).
ABS anti-lock braking system inCarsSecurity plays a vital role. It preventsCarsI slip at the time of sudden braking and shorten itBraking distanceto ensure that the vehicle can brake effectively on wet, icy and slippery roads, thus avoiding potential accidents and saving lives. However, ABSSoftwareOlder versions of the system can lead to security issues, so upgrade them in a timely mannerSoftwareThe version is very important for the safe driving of the vehicle.
Advice for car owners to deal with vehicle breakdowns (400 words).
In the face of vehicle failure, car owners should not panic, but should contact 4S shops and manufacturers in time to seek reasonable solutions. At the same time, when negotiating compensation issues, car owners should actively negotiate with 4S stores and manufacturers to fight for their own rights and interests. In addition, for causesTransportationAny injury caused by the accident should not be taken lightly by the owner, even if the injury is not serious, it should also go to the hospital for professional examination in time to eliminate potential hidden dangers in the future.
Responsibilities and Improvements of 4S Shops and Manufacturers (400 words).
In this accident, we should also pay attention to the responsibility of 4S stores and manufacturers in protecting the rights and interests of consumers. They should take the initiative to provide relevant inspection and maintenance reports to the vehicle owner, and cooperate with the vehicle owner to understand the specific situation of the vehicle. Also, for ABSSoftwareThe version is too lowTransportationAccidents, whether the 4S shop and the manufacturer have the responsibility to notify the owner in a timely mannerSoftwareUpgrades, as well as more comprehensive service optimization, are areas that need to be rethought and improved.
This oneCheryTiggo 7Vehicle breakdowns have attracted a lot of attention. Through the analysis of the cause of the failure and the process of protecting the rights of car owners, we can see that even with the intervention of the national defective product complaint platform, it is still a difficult task for car owners to protect their rights and interests. For manufacturers and 4S stores, they should also be aware of the importance of protecting consumers' right to know and rights and interests, and actively take measures to improve service quality. In this process, we should also recognize that vehicle safety is a high concern, ABSSoftwareThe importance of upgrades cannot be overlooked. We hope that through this case, more people can pay attention and think about it, and promote the wholeCarsImprovements and advancements in the industry to create a safer and more reliable driving environment.