Donews reported on December 15 that "China Consumer" magazine recently received a complaint from Mr. Liu, a consumer, that he signed a Bologni decoration contract in December 2022 and a whole-house customization contract in June 2023.
Since then, Bologni has appointed an environmental protection company to conduct door-to-door inspections, and the report shows that three of the six points in the house have exceeded the formaldehyde test, and two of them have just reached the national standard line. The consumer said, "After the test results came out, the solution given by Bologni was 'door-to-door aldehyde removal'. The company blindly shirks its responsibilities and has so far failed to communicate on this issue. ”
There are elderly people and children at home, so more attention is paid to environmental protection standards when decorating. If you relied on aldehyde removal to meet environmental protection standards, you would not have spent ** to choose Boloni at that time. Consumers said that Boloni has been publicizing its decoration and products in the publicity and sales stage to meet the environmental protection requirements of ready-to-install and live, so the products in the decoration process are basically selected from Bologni, and the overall cost has exceeded 1 million yuan, of which the amount of customized products for the whole house is as high as more than 220,000 yuan.
Mr. Liu, a consumer, complained that before signing the contract, the consumer was not told that "if it fails to meet the national standard, door-to-door aldehyde removal will be arranged", and the contract is "the company's unified standard shall not be modified", and there are no detailed rules on environmental protection.
Consumers only got a "2023 Bedroom Environmental Protection Commitment Letter" after detecting excessive formaldehyde. Regarding air environmental protection, Boloni has made a "solemn commitment": all Boloni overall home decoration purchased through formal channels (Boloni overall home improvement direct stores), from basic construction, building materials products and installation to the whole house furniture after entering the site, IAQ (indoor air quality) implements the "Indoor Air Quality Standard" (GB T 18883-2022) approved and issued by the State Administration for Market Regulation and the National Standardization Administration, and the competent authority is the National Health Commission, and the formaldehyde content standard is 008mg/m³。
Consumers have doubts about the environmental protection after the decoration, who should they go to for testing?In this regard, Boloni responded to Mr. Liu, a consumer, that the testing agency must be approved and supervised by the company, but "China Consumer" found that this is completely different from the statement in its commitment letter, and its air environmental protection testing instructions indicate that "Boloni overall home improvement accepts the testing and supervision of any authoritative testing agency with CMA China Metrology Certification", and at the same time, four "additional conditions" were marked in the description of "effectiveness of the testing process".
In response to the complaint of Mr. Liu, China Consumer magazine contacted the relevant person in charge of Boloni Whole House Customized Home. It said that it needed to provide the specific order number of the customer's decoration in order to respond, and then, it said that it could further communicate through the official after-sales service, and hung up on the grounds that it was busy in the workshop.
Subsequently, "Chinese Consumer" called the after-sales customer service ** of Boloni's official website, and the customer service staff said that they had given feedback to the relevant person in charge of "air environmental protection" and would give feedback as soon as possible. As of press time, no response has been received from the company.