In the past two days, have you been cold?
Excuse me, is this your latest outfit?Cotton sweaters, pants, down jackets, socks, scarves, warm hats, ......
In order to cope with this cold wave of cliff-like cooling, many friends in the south rushed to buy down jackets. Two days ago, Mr. Zhu from Foshan, Guangdong Province bought a brand-name down jacket online.
As a result, when I received the clothes to try them on, my good mood was swept away!
On December 10, Mr. Zhu spent 718 on the official *** of Adidas6 yuan to buy a down jacket online. Three days later, he received the goods and immediately tried them on after opening the package.
As a result, Mr. Zhu found a foreign object in the pocket of his brand new down jacket, and when he took it out, it turned out to be a white flower!There is also a white note with the word "mourning" on the back of the white flower - this is most likely a funerary corsage.
Mr. Zhu said he also found signs on the chest of the down jacket that he had appeared to have worn it.
There are two holes similar to pinholes in the upper left corner of the clothes, and it is estimated that the clothes were worn (funeral) by people, and the clothes were returned to the merchant, who should have sent them directly to me without inspection. ”
Mr. Zhu felt very unlucky about this shopping experience!And said that the mood was greatly affected.
It's the first time I've encountered this situation when I've grown so old to buy clothes, and it's the first time I've encountered this situation, and I've sent this dress to consumers, is it a curse for the dead in other people's homes?”
After discovering the above problems, Mr. Zhu immediately reported the relevant situation to Adidas' customer service. But the other party's attitude made him very dissatisfied!
Mr. Zhu told reporters that the customer service called.
Four or five ** were given to him and asked him to return the goods for refund compensation, but the person in charge of the other company did not have the sincerity to apologize.
In Mr. Zhu's view, it's not a question of money. He believes that the person in charge of the business should come forward to explain the ins and outs of the incident and how this situation was caused, at least have an attitude of admitting mistakes.
The reporter called Adidas customer service on this matter, and the customer service staff said that after communication and negotiation, they agreed to return the goods to Mr. Zhu for a refund and compensate 500 yuan. The above-mentioned customer service staff said that they are currently verifying the relevant situation with the warehouse, and will inform consumers when the results are available.
Regarding Mr. Zhu's questioning of whether the down jacket was worn by someone else and then taken out**, the above-mentioned customer service staff denied it. On the afternoon of December 20, the manager of Adidas' customer service department responded that consumers had been contacted at least six times after the incident, hoping to solve the problem.
The manager of the customer service department said that because the clothes have to go through multiple links out of the warehouse, the company is verifying and verifying each link, which will take a certain amount of time. In order not to delay the handling of consumer problems, some solutions were provided to consumers, but because in the process of communication, consumers changed their needs and compensation claims many times, so the two parties are still communicating and negotiating.
In response to this incident, the lawyer said that if there is evidence to prove that the merchant's ** product is not brand new, the consumer has the right to return the goods and ask the merchant to compensate for the relevant losses. On the other hand, the incident also revealed a problem
Consumers who shop online do enjoy the seven-day no-reason right to return goods granted by law;But at the same time, we should also keep the moral bottom line, if the product has indeed been used, do not return it as a new product.
A healthy business environment should be jointly maintained by operators and consumers
*: Guangdong Minsheng DV site.