Mr. Jiang from Shanghai reported that he bought 9 boxes from a ** company in Fuzhou through a friend's introductionGuizhou Feitian Moutai, a total of more than 100,000 yuan was spent. In order to ensure the authenticity and reliability of the wine purchased, Mr. Jiang delivered the wine to Fujian National Liquor on the same day after picking up the goodsMoutaiSales of self-operated stores in Fuzhou CityMoutaiAppraisal center for identification. However, to Mr. Jiang's dumbfounded, the identification results showedMoutaiSuspected of being a fake. Mr. Jiang immediately approached ** company and wanted to refund and return the goods, and asked for compensation.
Regarding this situation, Mr. Chen, the person in charge of Fuzhou Naisshun ***, said that he did not know the specific circumstances of the transaction, because the transaction was carried out by a clerk and a friend of Mr. Jiang, and the clerk left the company soon after the transaction. Mr. Chan claimed that what his company sold to Mr. Jiang was only liquor, not liquorFeitian Moutai。Mr. Chen suggested that Mr. Chiang approve itLawsDispute resolution through means.
After Mr. Jiang paid the balance and picked up the goods, he willMoutaiIt was sent to the Fuzhou self-operated store appraisal center for identification, and a whole process was recorded**. However, only verbal appraisal results were obtainedMoutaiThe staff of the self-operated store suggested that he complain to the relevant departments to protect his rights or call the police, and provided 12315 to complain about rights protection. Faced with such a situation, Mr. Jiang hopes that the dealer can refund the return and give corresponding compensation.
In this case, how should consumers respond to the situation where the merchant claims that it is a fake?First and foremost, consumers need to make sure they have evidence that the product they are buying is fake or unofficial. Secondly, the consumer also needs to provide evidence of the purchaseMoutaiWhich merchant the product is selling to form a complete chain of evidence. If the consumer cannot provide sufficient evidence, he or she can complain and report to the relevant departments, hoping that the relevant departments will intervene in the investigation and collect evidence. Consumers can also ask to:MoutaiManufacturer complaints,MoutaiManufacturers also have an obligation to help consumersFight against counterfeiting and protect rights。In Mr. Jiang's case, he had already called the police and saved evidence of transaction-related information.
Mr. Jiang purchasedMoutaiIs it really a fake?ShoushanMarket surveillanceAfter receiving the report, the management office sent law enforcement officers to conduct a law enforcement inspection on Fuzhou Naisshun. During the inspection, Mr. Chen, the person in charge, refused to answer the reporter's questions and did not provide the relevant sales certificate materials. Market surveillanceThe staff of the management office said that if it is confirmed that the store has sold counterfeit liquor, it will be sent for inspection to verify the authenticity, and it will be handed over to the public security organs for handling according to whether the amount involved meets the criminal treatment standard.
For consumers, they should be vigilant when buying **goods, and do not trust products from unofficial channels**. At critical moments, it is important to preserve evidence, and you can ensure that the goods purchased are authentic and reliable by taking pictures**, retaining the purchase contract, etc.
In the face of merchants claiming that the goods are fake, how should consumers protect their rights?First of all, consumers can passLawsTo resolve disputes, you can complain and report to the relevant departments for help and support. At the same time, consumers can also complain to the manufacturer of the product and ask the manufacturer for helpFight against counterfeiting and protect rights。In addition, consumers can disclose it through online platforms, ** and other channels, so that more people know about the problem of this business to warn other consumers.
From Mr. Jiang's experience, it can be seen that when buying expensive goods, consumers need to remain vigilant, choose formal channels to buy, keep transaction records and vouchers, conduct appraisals and complaints in a timely manner, and resolutely protect their rights and interests.
To sum up, Mr. Jiang was recklessFeitian MoutaiLater, it was found that it was suspected of being a fake, and it faced the dilemma of protecting its rights. In such a situation, he can passLawsResolve disputes, complain and report to relevant departments, and seek help and support. At the same time, it is also possible to toMoutaiThe manufacturer complains and asks the manufacturer for helpFight against counterfeiting and protect rights。This case reminds consumers to be vigilant when purchasing expensive goods, choose formal channels to purchase, and properly keep transaction records and vouchers in case they need to protect their rights in the future.