In recent years, with the popularity of online ticketing, more and more people choose to buy train tickets through the 12306 platform. However, some parents find out during the ticketing process that children's tickets are not always half price, which causes them a certain amount of trouble. This article will conduct a detailed analysis of the problem of 12306 children's tickets not being half price, and provide effective solutions.
1. Understand the preferential policies for children's tickets.
First of all, parents need to understand the preferential policies for child tickets. According to the National Railways, a child ticket is usually half the size of the ticket. However, the exact range and duration of the offer may vary depending on the actual situation. Therefore, before purchasing a child ticket, parents are advised to check the latest preferential policies to ensure that they enjoy the benefits they deserve.
2. Check the conditions of ticket purchase.
If parents find that the child ticket purchased is not half price, they first need to check whether the ticket purchase conditions are met. There are certain conditions that need to be met to purchase a child ticket, such as the age and height requirements of the child. If the conditions are not met, the system may not be able to automatically calculate the half-price offer. Therefore, before purchasing a child ticket, please make sure that the child's age and height meet the requirements.
3. Try to change the way you purchased your tickets.
If you experience a system failure or network delay, it may result in a calculation exception that prevents you from receiving the half-price discount. In this case, parents can try to change the method of ticket purchase. For example, if you're having trouble purchasing tickets using the mobile app, you can try using a desktop or sales point to purchase tickets. These methods may not be subject to system restrictions for the same time slot, making it easier to purchase half-price child tickets.
4. Contact 12306 customer service.
If none of the above methods can solve the problem, it is recommended that parents call 12306 customer service** for consultation. Customer service staff will assist in finding out the cause and providing relevant assistance. When contacting customer service, please have the order number, passenger information, etc. ready for quick inquiry. At the same time, parents can also consult through the 12306 official customer service system.
5. Go to the station window for consultation.
If time permits and the location is close to the train station, parents can also go directly to the station window for consultation and processing. The staff will provide the latest preferential policy information and assist in resolving issues. At the same time, parents can also purchase child tickets directly at the station window to ensure that they enjoy half price.
6. Preventive measures.
In order to avoid the problem that 12306 does not pay half price for children's tickets, parents can take the following precautions:
Pay attention to the changes in preferential policies: pay attention to the preferential policy information issued by the railway department in a timely manner, and understand the latest preferential range and time, so as to enjoy relevant discounts when purchasing tickets.
Advance ticketing: Purchasing tickets in advance ensures that there is enough time to make inquiries and confirm information, so that there is no problem in the event of an emergency. At the same time, it also helps to improve the success rate of ticket purchase.
Use official channels: In order to ensure information security and accuracy, please use official channels for ticket purchase and inquiry operations, and avoid using unofficial channels or third-party software.
Stay connected: Make sure your internet connection is stable and fast when using the 12306 platform so that you can load pages and update information in a timely manner.
In short, parents need to pay attention to preferential policies, ticket purchase conditions, ticket purchase methods and other issues when purchasing 12306 children's tickets. If you encounter a situation where it is not half price, you can solve the problem by changing the ticket purchase method, contacting customer service, or going to the station window. At the same time, parents also need to pay attention to preventive measures to avoid the recurrence of similar problems.