Majiapu Street adheres to the guidance of party building, is problem-oriented, takes the initiative to discover, focus on, and govern hot issues, and takes the in-depth analysis and study of the common characteristics of hot issues as a breakthrough in the transformation from "handling complaints immediately" to "handling them before litigation", so as to respond quickly, actively handle them, and give timely feedback, so as to effectively solve the problems of the masses.
Recently, the heating unit in the jurisdiction found that the equipment data was abnormal in the heating, and after taking emergency shutdown measures, the situation was reported to the local Shuangchen community, and at the same time the technical personnel were mobilized to carry out the investigation. Receive visits and answer questions, actively communicate with residents in the jurisdiction, respond to residents' concerns and questions in a timely manner, and do a good job of explanation. At the same time, the community staff opened the door and was on duty, waiting for the investigation in advance, understanding the progress of maintenance and drainage, paying attention to the WeChat of the relevant building groups, and maintaining interaction with residents. After a concerted effort, heating was restored that night.
There is no trivial matter for the masses, Majiapu Street will continue to carry out daily inspection and maintenance of heating facilities, make every effort to do a good job in the heating guarantee work in the jurisdiction, and actively solve problems for the masses with practical actions. We will further improve the work efficiency and handling level of "handling complaints immediately", and promote the transformation from "handling complaints immediately" to "handling cases before litigation" and active governance, so that services can more accurately meet the needs of residents and effectively improve the sense of gain and happiness of residents in the jurisdiction.
*: Fengtai Times.
Correspondent: Li Ran.
Editor: Lin Yao.