People are very strange animals, if you are alone, no matter how much you have been wronged, you often grit your teeth and get through, but when there is someone around you who cares about you, you can't help but shed tears. I've been like this many times.
I am Han Yuqian, the conductor of the third group of the second team of the high-speed rail in the Zhengzhou passenger section, and I am on the G1801, G3251, G3252, G1826 and other 4 trains between Puyang East and Shanghai Hongqiao. After taking the post of train conductor, I feel more deeply that the safety, service quality, health and other matters of the whole train are all trivial, and I can't wait to see the six roads and listen to all directions during the inspection, and strive to be diligent in the eyes, mouth, hands, and legs, and take everything to heart, and take the responsibility of the conductor with the spirit of 12 points, and hope that the passengers will be satisfied and assured, and the train will be safe and punctual.
I still remember that in November 2019, I transferred from the Luoyang power supply section to the Zhengzhou passenger section, and after the training, I directly faced the Spring Festival, and there were many different job modes, and I was a little confused about the future work at that time. But fortunately, at the beginning of 2019, I was fortunate to participate in the Spring Festival transportation of the general speed of the work, at that time with the master Xi to learn the basic business, check tickets, sudden sanitation and other work, this experience made me feel the hard work of the flight attendant for the first time, that is also the first time I spent the Spring Festival outside, ushered in every passenger, our sticking to the post to make thousands of families reunited, I feel that this is more meaningful than the previous Chinese New Year's Eve night.
When I really became a part of this place, I felt more deeply that the cabin crew work was complicated and trivial, and everything had to be careful, and there were still many deficiencies in personal theory and practical experience. In the four years I have been in this big family, I have participated in the business Xi of the team, and I have seen many excellent business players, the drawings are fast and good, and the business is like a stream, they all inspire me. After continuous learning and Xi, through the practical experience gained in the cabin crew, as well as the usual exchanges with experienced colleagues, I have gone from being ignorant and unskilled when I first came into contact with the cabin crew work, facing various problems of passengers, to now being able to answer questions for passengers in a clear and rational manner.
Life is like a road that can not be walked, success will be waiting for you at the end, accompanied by your perseverance and goals, this road may be bumpy, may be full of thorns, you need to keep repeating your ideals in your heart, in order to get closer and closer to success. July 6, 2023 is my first day as a train conductor, and it is a new challenge for me. I feel that my work suddenly changed from managing my own one-third of an acre of land, to look at the whole train, safety, health, catering, etc., to ask one by one, in the walkie-talkie in each post big and small things are calling me one after another, I deeply understand that as a train conductor, you need a wealth of business knowledge reserves, Job ability and strong psychological quality, the implementation of the management system, to ensure the safety of passenger train transportation, I feel the responsibility on my shoulders, in order to ensure that the work content is not missed, I will go to work required matters one by one into the memorandum, from the morning to the end of the return, after the completion of the piece punch card, every night to see their own piece of ticked memo, only to finally feel that today's work is successfully completed.
When I first served as the conductor, it coincided with the summer transportation period, and the number of children traveling increased significantly compared with usual, so I focused on the children in the carriage during the ride, one-on-one reminder not to run and be careful of falling, and when I encountered crying children, I asked parents to arrange a more reasonable position to sit to ensure the travel experience of the surrounding passengers and parents and children. Adhering to the service concept of "treating passengers as relatives", and unswervingly practicing and striving to do a good job in every service work, the satisfied smiles of passengers and the words of gratitude of passengers are great affirmations of our work.
I feel that to do a good job in service, we must not only have enthusiasm and sincerity, but also have the awareness to change the way of service in different situations, so that the service is more personalized, characteristic and humane. According to the characteristics of passengers, such as children who are mischievous and happy, sick and pregnant passengers who like to be quiet, the elderly who move slowly, and people with disabilities who are inconvenient to move, it is necessary to adopt appropriate service methods to serve passengers appropriately. I remember a time from Shanghai Hongqiao Station, just drove to see an anxious old lady, I was busy to ask what need help, the old lady hurriedly said that the wife did not catch the car, the wife alone and sick so the old lady worried, I learned the situation after the constant to comfort the old lady, and immediately contacted the station staff, after the contact in time to inform the old lady has arranged the follow-up handover work, which made the old lady feel at ease. The old lady kept expressing her gratitude before getting off the bus, and I was relieved and felt a sense of accomplishment after being responsible for the passengers and solving the problem with all my heart. Although the road ahead is very long, I firmly believe that with sweat and hard work will witness the light of youth, let youth leave no regrets, give wings to dreams, and take me to a more brilliant tomorrow. Pay attention to the size of the traffic, and submit the email: hntvjtpd@163com