In the past five years, Nandu Dongguan has focused on building a regional think tank product - Dongguan Citizen Praise List. The list widely collects practical measures for people's livelihood in various departments and towns, and accepts citizen scoring and evaluation, on-site visits and research by research groups and expert review. Dongguan citizen praise list collects social conditions and public opinions, evaluates the efficiency of the third-party perspective, and hopes to build a private government affairs evaluation system in Dongguan to encourage the grassroots to improve innovation and service awareness.
The 5th Nandu Dongguan Citizen Praise List launched the case collection in October this year, and all units actively declared, and a number of excellent cases have been collected for more than a month, involving medical care, education, safety, cultural benefit, urban management warm service and other aspects. According to the activity plan, Nandu is now carrying out centralized publicity and display on some excellent cases.
Focusing on the primary task of high-quality development, the Dongguan Municipal Public Security Bureau has further transformed the service concept, improved the service mechanism, improved the quality of service, gave full play to the service guarantee role of the public security organ, created the Dongguan public security organ service brand for enterprises, and made every effort to create a safe, convenient and comfortable business environment with more intimate service and more perfect measures, so as to achieve results in the overall situation of service, and contribute to the high-quality economic and social development of Dongguan.
Strong overall planning, high-level organization and promotion
It is reported that the Dongguan Municipal Public Security Bureau has set up a leading group for the city's public security organs to serve enterprises headed by the deputy mayor and the director of the public security bureau, and has made this work clear as the "number one" project.
The first is to lead the deployment. The Municipal Bureau has successively held special meetings of the Party Committee, business police and various sub-bureaus to mobilize and deploy the service work for enterprises to optimize the business environment and help the high-quality development of Dongguan's manufacturing industry, and include the service work for enterprises in the "hard indicators" assessment of the key tasks of the overall year, and clearly build a new type of pro-Qing police-enterprise relationship and the working principle of "responding to needs and not disturbing anything", and further tighten and consolidate the chain of responsibility.
The second is to formulate a plan. Focusing on the decision-making and deployment of superiors, and comprehensively close to the actual production and operation of enterprises in Dongguan City, the "Work Plan for Dongguan Public Security Organs to Create a Service Brand for Enterprises to Optimize the Business Environment and Promote High-quality Development" was formulated and promulgated.
The third is to establish rules and regulations. In order to promote the implementation of the work, we have formulated 8 types of working mechanisms, including a dynamic management mechanism for the filing and registration of key service enterprises, a dynamic management mechanism for the list of items, a communication mechanism for WeChat** flow of enterprise-related services, a channel management mechanism for the "new platform" of police-enterprise services, a tracking and supervision system, a service "return visit" evaluation system, a normalized consultation system, a bright spot cultivation and a normal publicity system, to guide the police to perform their duties and responsibilities and continuously improve the quality and efficiency of their work.
Preferential measures, all-round service enterprises
The Dongguan Municipal Public Security Bureau has formulated the "Twenty-six Work Measures of the Dongguan Municipal Public Security Bureau to Promote High-quality Development and Serve Enterprises", which is dynamically adjusted and optimized according to work practices and enterprise needs, and continuously expands the scope of service for enterprises.
The first is to clarify the work measures. From the smooth police and enterprise service channels, convenient entry and exit processing, smooth exhibition investment, eliminate traffic hazards, fast review and quick cost reduction, multiple measures to serve talents, hierarchical and classified management services, and equal emphasis on prevention and escort enterprises.
The second is to refine the list of services. Compile a unified directory list of service enterprises of Dongguan public security organs, and refine 115 service items (80 items in the window business handling category and 35 items in the public security work service category) in accordance with the five categories of "consultation and Q&A, convenient handling, training services, safety guidance, and case investigation and handling".
The third is to smooth communication channels. Actively communicate with the relevant economic departments of the town, determine the key service enterprises of a total of 614 public security organs in the city, build 34 public security enterprise service contact channels at the city and town levels, and develop the "Dongguan Public Security Service for Enterprises" WeChat applet, collect and respond to the needs of enterprises and employees through multiple channels, and at the same time, open up the data exchange channel with the "12345**" enterprise mayor through train platform, establish and improve the service with the same effect, online and offline parallel, data exchange and sharing, intensive and efficient "through train + public security exclusive service" Mode.
Increase quality and efficiency, and build a brand of Dongguan police service for enterprises
With the goal of "asking more needs from enterprises and less requests from enterprises", we will further change the service concept, improve the service mechanism, improve the quality of service, and strive to create a safe, convenient and comfortable business environment.
First, the leader led the team to visit "face-to-face". At the beginning of this year, the main leaders of the municipal bureau and the sub-bureau led a team to organize a visit to 110 enterprises, and discussed and exchanged views with the heads of enterprises, representatives of the people's congress and members of the CPPCC from the business community, collected the needs of enterprises, and let enterprises feel the sincerity of Dongguan public security to serve enterprises.
The second is intimate door-to-door "point-to-point" service. According to the service needs of enterprises and employees collected during the visit, the police department is organized to study and respond in a timely manner, provide consultation and answer services, and guide the acceptance in the most convenient and convenient way. Combined with the scale of the company's employees and the needs of the company, organize the relevant police types and district bureaus to take the first appointment, door-to-door acceptance, door-to-door delivery and other door-to-door or special window services, combined with the degree of urgent demand for handling documents, to provide review and approval fast office and weekend and other non-working hours of delayed office services.
The third is the "one-to-one" development of special affairs. In response to the opinions and suggestions collected from the visited enterprises, special research on business police types and sub-bureaus was organized to solve the problem of "one matter and one discussion". For example, during the pilot service work for enterprises in Dalingshan, it was learned that the new products of Tailing Electric Vehicle Company could not be tested on the road, and immediately organized a special study of the traffic police department, and quickly determined the pioneering demarcation route and time under the premise of not violating the law.
It is reported that this year, the Dongguan Municipal Public Security Bureau has completed 534 demand work orders for 208 key service enterprises, with a five-star praise rate of 100%, of which, 3,795 employees of key service enterprises have provided convenient business handling services, provided 15 training services, 6 cases of detection, 81 safety guidance, 42 cases of investigation and rectification of surrounding traffic hazards and 278 times of anti-fraud publicity.
Collection of practical cases of people's livelihood
Call for Cases:For party and government organs, enterprises and institutions, and social organizations at all levels in the city, we will collect excellent cases, classic deeds, and classic stories that have done practical things for the people and solved problems since 2023. In principle, each participating unit is limited to one case of people's livelihood.
Entry Requirements:The applicant (unit or group) must provide the specific name of the case;A voting nomination within 300 words, clearly stating the reason for the nomination;A detailed description of the case of more than 800 words for expert review;Relevant or used to produce promotional materials.
How to register:The above content can be sent to the 5th Southern *** Dongguan Citizen Praise List "Case Collection Mailbox nddg888888@163com (or call Nanfang ***0769-22883366 to register and consult, or pay attention to the "Nandu Dongguan" WeChat public account to leave a message for registration and consultation). To register**, please scan below*** to get.
*: Dongguan Public Security.