Chao News client reporter Cao Luting correspondent Fang Xu Zhang Xiaoyue.
If you want to hang a number of a tertiary hospital, popular departments may have to wait for a week, and big coffee outpatient clinics may even start a month or two. If modern people want to grasp health, many times they have to start by finding the right doctor. So, how to solve the puzzle of **?
This year, with the support of the Information Center of Zhejiang Provincial Health Commission, the Second Affiliated Hospital of Zhejiang University School of Medicine pioneered the first "waitlist" and "plus" functions in the province. Since June, more than 80,000 patients** have been waitlisted, and more than 30,000 people have obtained scarce numbers.
Mr. Wang (pseudonym) is one of the beneficiaries, this "corner overtaking" not only allowed him to successfully make an appointment with the No. 1 hard-to-find provincial thoracic surgery expert, but also obtained a free famous doctor diagnosis when he applied.
Move your fingers. I made an appointment with a hard-to-find expert.
The expert outpatient clinic was temporarily "pigeon", and it was difficult to release the number source, but there were a large number of patients with "hard needs". How to alleviate this situation of information asymmetry?"We are thinking about whether we can introduce the ticket grabbing and waiting mechanism of China's railway network into the first-class system, and make greater use of the temporarily canceled number source to achieve a reasonable allocation of medical resources. Ye Xiaoyun, director of the customer service center of the Second Affiliated Hospital of Zhejiang University School of Medicine, introduced that with the support of the Information Center of Zhejiang Provincial Health Commission, the hospital and the Zhejiang Health Navigation Platform have launched the functions of "waitlist" and "plus".
Standby**, that is, when the number source is full, the patient will automatically enter the waiting queue after submitting the application information, if the original number source is canceled, the system will automatically occupy the place in the order of application, and realize the number source filling. At present, the standby function has covered all departments and doctors of the Second Hospital of Zhejiang University, and patients only need to enter the standby page to register by searching for the "Zhejiang Appointment**" app or the "Zhejiang Appointment**" applet on Alipay.
Online waiting process, courtesy of the Second Hospital of Zhejiang University.
I didn't wait for the alternate number source, do you want to see the expert number?
Recently, Mr. Wang unlocked a new "plus" skill. Not long ago, he was found to have a glass nodule and fibroproliferative foci in his right lung during a chest CT examination in a local hospital, and he wanted to find the chief physician of the Department of Thoracic Surgery of the Second Hospital of Zhejiang University Fan Junqiang to make a clear diagnosis, but Dr. Fan's appointments have been full in the last 4 weeks. After inquiring about the application number function on Alipay's "Zhejiang Appointment**" applet, Mr. Wang described his condition in detail according to the process and uploaded a chest examination report, intending to try his luck.
To Mr. Wang's surprise, after receiving the application information, Chief Physician Fan Junqiang conducted a review on the mobile phone and found that he really needed further **, so he immediately passed the review. Mr. Wang received a text message with a successful plus sign at the same time, and went to the hospital for treatment according to the prompted time for treatment.
The whole process is completed online, which solves the problem of medical treatment with one click, and also saves time and manpower.
Online plus process, courtesy of the Second Hospital of Zhejiang University.
A la carte visits.
Let the doctor revolve around the patient.
In the past, many out-of-town patients had to wait early to apply for a number in the clinic, which was not the best plan in terms of order or diagnosis and treatment efficiency. "After the plus function is launched, patients only need to select hospitals and departments in the [Famous Doctor Plus] module on the homepage of the Zhejiang appointment platform, upload resources and apply, and they can wait with peace of mind. The next review is handed over to the outpatient specialists, who will use the fragmented time to review the relevant information and determine whether there is a need for a face-to-face consultation. "With the first preliminary diagnosis and treatment, for patients who need to be observed or register the wrong number, they are exempted from the hard work of blindly rushing, and the number source is also given to those who need it more. Director Ye Xiaoyun said.
It is reported that this "plus" function has been piloted in Jiefang Road and Binjiang Campus of the Second Hospital of Zhejiang University for just over two weeks, and 15 experts led by Dean Wang Weilin have opened the online application function, and other experts are being opened one after another. Last week, an expert added 17 sources, and the review time was basically within 1-2 days, and patients did not need to pay extra for the whole process.
List of experts who have opened the "plus" online application function, courtesy of the Second Hospital of Zhejiang University.
In addition, how can patients suffering from multiple diseases be able to see multiple disciplines at once?The Second Hospital of Zhejiang University also took into account the advantages of the national first-class pan-vascular disciplines such as cardiovascular medicine, cardiovascular and cerebrovascular disease hospitals, which took the lead in launching the "à la carte MDT outpatient clinic" in China, integrating cardiovascular medicine, cardiac and vascular surgery, neurology, neurosurgery, vascular surgery, endocrinology, emergency medicine, anesthesiology, intensive care medicine, pain medicine, first-class medicine, etc., and convened experts from corresponding disciplines according to the individual needs of patients to form a special MDT team. This breaks the traditional diagnosis and treatment model of patients around doctors, and truly takes patients as the center, providing efficient, innovative, accurate and excellent "one-stop, personalized, and full-life-cycle" medical services for patients with pan-vascular diseases.
The series of Huimin ** methods is one of the many measures taken by the Second Hospital of Zhejiang University to actively respond to the country's "improving the feeling of medical treatment and enhancing the patient experience".
*Please indicate the source".