Digital transformation of the insurance industry
On December 7, the 3rd Insurance Industry Digital Transformation Conference and the 16th Insurance Information Technology Conference hosted by China Banking and Insurance News were held in Quanzhou, Fujian Province.
Liu Cangmu, General Manager of Science and Technology Management Department of Chinese People's Insurance GroupAt the meeting, he said that digital transformation is a systematic project related to the development of the financial industry, and it is also an important support for writing the "five major articles" proposed by the first financial work conference. The insurance industry should grasp the internal logic and advantages, and clarify the direction of future digital transformation and resource allocation.
Liu Cangmu pointed out that on the one hand, data accumulation can be carried out through traditional sales channels and business scenarios, and these continuous iteration and update data are the unique advantages of insurance companies that have been deeply involved in the industry for many yearsOn the other hand, in the face of the rapid improvement of large model capabilities, it is also necessary to consider the capacity building of proprietary large models for the insurance professional field, so as to effectively cope with the upgrading challenges brought about by the transformation of new technologies.
Liu Cangmu mentioned some specific problems encountered by the industry in digital transformation work.
First of all, should the construction of data platform be centralized or decentralized?Liu Cangmu pointed out that from the perspective of digital experience, with the rise of big data and the concept of data middle platform, insurance groups with two-level legal persons tend to centralize and unify the management of data resources, which helps to support the implementation of internal governance and standard control, and promote the application of internal cross-company data sharing. However, with the promulgation of the Data Security Law of the People's Republic of China and the Personal Information Protection of the People's Republic of China, supervision has become increasingly strict, and the cost of cross-legal entities has increased significantly. At the same time, the group's unified construction platform, the disadvantage of the front-line business needs is far away, and it is further highlighted. In this context, it is necessary to further evaluate the resource investment and efficiency of centralized platform construction, centralized control, business response timeliness, and new ways to ensure security and compliance.
Liu Cangmu introduced that in recent years, the cutting-edge trend has emerged such as the exploration of new technologies such as "data weaving", and it also provides new construction ideas for the centralized data platform.
Second, does digital investment rely on data accumulation or model computing power?In recent years, the rapid development and application of artificial intelligence and large model technology has challenged the data application management capabilities of traditional insurance companies, and the direction of digital transformation needs to be carefully analyzed and judged.
Finally, how can digital applications balance data sharing and privacy security?Liu Cangmu believes that the business direction of the insurance group is to provide customers with comprehensive financial services, further improve customer satisfaction, and promote the sharing of customer resources. At present, the insurance industry is exploring and promoting research on privacy computing and blockchain on the technology side, and research on data compliance protection is also continuing to increase its efforts to refine and implement various laws and regulations.
Liu Cangmu suggested,The financial industry needs to focus on several aspects in the future:The first is to strengthen the policy interpretation of laws and regulations. In recent years, the laws and regulations issued by the state in the field of personal information protection are highly professional and principle-oriented, and in the future, it is necessary to improve the professional capabilities in related fields, strengthen the tracking of compliance implementation, and improve the company's understanding and grasp of relevant laws and regulations.
The second is to promote the evaluation of the whole process data process. Carry out personal information security assessments in accordance with the requirements of laws and regulations, comprehensively make up for weaknesses and shortcomings, and ensure that the entire process of collection, flow, and application of personal information is in compliance with laws and regulations.
The third is to strengthen data compliance governance at the source of business. The internal driving force of data collection and circulation comes from business needs, and it is necessary to strengthen compliance training and governance of business sources, comprehensively popularize personal information compliance protection, and carry out personal information collection, circulation, and compliance certification in accordance with the principle of minimum necessity, to ensure the effective protection of customer data and personal privacy.
The conference was supported by Minya Insurance Brokers, Fubon Property Insurance, Straits Insurance, Huawei, and Kingsoft Office.
Reporter Hu Yang.
Edited by Han Yeqing.