Hi, everyone, I am a veteran driver of Berg front-end factory engaged in front-end development for 8 years. A large part of the reason for the poor experience of many B-end systems is that the design is unreasonable, so that users are at a loss, which greatly reduces the operation experience.The fault page of the B-end system refers to the page that is displayed to users when the system fails or cannot operate normally. The purpose of the fault page is to communicate the failure of the system to the user and provide relevant information and solutions so that the user can understand the problem and take appropriate action.
Regardless of the form of a faulty page, it is important to ensure that the page's information is accurate, clear, and provides a solution that the user can take. The failure page should have a user-friendly interface and easy-to-understand language so that users can quickly understand the problem and act accordingly. At the same time, the fault page can also provide relevant *** so that users can get in touch with technical support or administrators.
Here are some common B-side system failures page form:
Maintenance Page:When the system needs to be scheduled for maintenance or upgrade, you can display the maintenance page. The maintenance page usually contains the time frame of the maintenance, the reason and content of the maintenance, and the actions that the user can take (such as contacting customer service, checking system announcements, etc.).
Error page: When an error or malfunction occurs in the system, the error page can be displayed. The error page usually contains the type and description of the error, as well as the solution that the user can try (e.g., refresh the page, log back in, etc.). Error pages can use friendly language and icons so that users can understand the problem and act accordingly.
Tip page:When there is an abnormality in the system or requires the user's attention, you can display the prompt page. The prompt page usually contains the content and reason for the prompt, as well as the action the user can take (e.g., confirm the input, check the network connection, etc.). Prompt pages can use clear language and instructions so that users can quickly understand the problem and act accordingly.
Blank page: In some cases, the system may not load or display the content properly, and a blank page can be displayed. Blank pages usually don't contain specific error or failure information, but can provide some common solutions (such as checking network connections, clearing cache, etc.) to help users resolve the issue.
503 service un**ailable page: If the system cannot provide services or connect to the backend server, you can display the 503 service un**ailable page. The page typically contains the error and description, as well as the solutions that the user can try (e.g., try again later, contact technical support, etc.).
Customize the fault page: In some cases, the system may need to customize the fault page to meet specific needs. The customized fault page can be designed according to the system's brand style and user experience requirements, including unique interfaces, animation effects, etc., to enhance the user's experience and awareness.
Failure Report Page:When a system fault occurs, you can display the fault report page to explain the cause, scope of the fault, and the progress of the solution. The crash report page typically contains a detailed description of the fault, the estimated time to fix, and a way for the user to get more information (e.g., viewing advisories, subscribing to notifications, etc.).
The presence of a faulty page has several important implications:
Provide user feedback and solutions:The failure page communicates to the user that the system has failed and provides solutions that the user can take. This helps users quickly understand the problem and take appropriate action, thereby reducing user confusion and inconvenience.
Enhance user experience and trust:With a well-designed fault page, you can improve the user's experience and awareness. Clear information and a user-friendly interface can increase the user's trust in the system, allowing the user to maintain confidence in the system even if it encounters a failure.
Secure your systems and dataWhen a system fails, the failure page can help keep the system and data safe. By presenting the user with a faulty page, you can prevent unauthorized access and manipulation, thereby reducing potential risks.
Provide fault reports and notifications:The Failure page can serve as a channel to provide users with trouble reports and notifications. By detailing the cause, impact, and resolution progress of the failure, users can understand the circumstances of the failure and predict the recovery time of the system.
Improve user satisfaction and loyalty: By responding to failures in a timely and accurate manner and providing a good user experience, user satisfaction and loyalty can be improved. When users encounter problems, if they can get timely feedback and solutions, they will be more satisfied and continue to use the system.
To sum up, the existence of faulty pages is of great significance for user experience, system security, and user satisfaction. With proper design and timely response, the fault page can help users quickly solve problems and enhance user trust and satisfaction with the system.
When designing a failure page, you need to pay attention to the following:
Clear and concise message communication:The failure page should clearly communicate the type, cause, and impact of the failure so that users can understand the severity of the problem. Use clear and concise language and icons, avoid overly technical jargon, and ensure that users can understand questions quickly.
Provide solutions and action guidelinesThe trouble page should provide solutions and actions that users can take to help them resolve the issue or get in touch with the right people as soon as possible. These solutions can include refreshing the page, logging back in, checking the network connection, and more. At the same time, providing *** such as customer service, technical support email, etc.) can also help users get further help.
Maintain brand consistency:The fault page should be consistent with the system's brand image, including colors, fonts, icons, etc. This helps users to still be able to identify the page in the event of a glitch and reinforces the user's sense of trust in the system.
Adaptable to different devices and screen sizes:The failure page should be able to adapt to different devices and screen sizes, including desktop, mobile, etc. Make sure that the page looks good on a variety of devices and provides a good user experience.
Provide a feedback mechanism: The Incident page can provide a feedback mechanism for users to report issues or provide comments. This helps system administrators understand the issues that users are experiencing and take timely action to resolve them.
Timely updates and removals: Once the fault is resolved, the fault page should be updated or removed in a timely manner to ensure that users can access the system normally. If the faulty page persists for a long time, it can cause confusion and inconvenience to users.
In short, fault page design needs to focus on user experience and clarity of information communication. By providing solutions, maintaining brand consistency, and adapting to different devices, users can quickly understand the problem and act accordingly. At the same time, providing a feedback mechanism and updating fault pages in a timely manner are also important factors in ensuring user satisfaction.