Reporter Li Yansong Yuan Ye.
After NetEase's game "Egg Boy Party" became popular, the cute and dazzling ** in the game attracted many minors to recharge and buy. A few days ago, more than 570 parents "denounced" in the rights protection group that "Egg Boy Party" was not strict about the recharge card for minors, and there were loopholes in the real-name game. It is understood that game complaints, including "Egg Boy Party", involve more than 4.8 million yuan. The lawyer said that there was a negligence on the part of the game, and parents could actively provide evidence to request a refund. (Qilu Evening News Qilu One Point Breaking News**: 0531-85193656;E-mail: 405617016@qqcom）
The child buys "** and spends all the money for the mother's medicine."
In August this year, my mother was sick and hospitalized, and that month my 10-year-old sister was using a mobile phone, but I didn't expect her to spend 37,000 yuan to buy ** at the egg boy party, which was used to buy medicine for my mother. Zhao Fang (pseudonym) from Northeast China said that her sister helps her mother run errands and buy things on weekdays, so she knows the payment password.
The money was deducted by Beijing Longwei Interactive Technology. Zhao Fang said that the family asked Longwei Company to apply for a refund, but the other party asked them to provide the monitoring of their sister's recharge, "Where can we find the monitoring?."Later, we provided a lot of information such as my mother's medical records, and Longwei Company signed an agreement with us to refund part of the money. ”
Li Rui (pseudonym) from Jiangsu introduced that in August this year, her child's grandfather suddenly found that there was an expenditure of 6,000 yuan in his mobile phone, and the child admitted that he had recharged the game by playing the game. "The payment password is written down by adults when they pay with their mobile phones. According to Li Rui's understanding, her children have been playing games since they were 13 years old, and in the past two years, they have recharged more than 93,000 yuan on four games, and the money has been recharged to Hangzhou NetEase Leihuo Technology***, of which "Egg Boy Party" is 13,500 yuan.
After negotiation, the three games can refund a total of more than 21,000 yuan. Li Rui believes that the real-name system of NetEase games such as "Egg Boy Party" has loopholes, and it is impossible to ensure that the game is played by a person with real-name authentication.
The amount of game complaints is more than 480 yuan, and more than 570 parents collectively defend their rights.
In a parent rights group, more than 570 parents registered in the "Egg Boy Party Class Refund Litigation Evidence Form". In addition to the game "Egg Boy Party", the children also recharged some other games, involving a complaint amount of more than 480 yuan, some of which have been refunded.
The reporter searched for egg waffle party on a complaint platform, and there were a total of 14,376 complaints. Searching for egg boy party minors, there are a total of 6406 complaints, and the complaints are basically mainly underage recharges.
The reporter called the official ** of "Egg Boy Party", and according to its voice prompt, after selecting the minor refund option, NetEase sent a message. According to the information, the account can follow [NetEase Parental Care Platform] through WeChat**Click on the menu bar [Need help]-[Refund Application], and provide relevant materials to submit a refund application according to the page guidelines.
The game's manual customer service said that if parents want to refund minors, they need to apply first. "No matter what platform you recharge, you can apply. ”
Lawyer: Game companies should be cautious in dealing with the issue of minors topping up
Regarding the difficulty of recharging and refunding minors, Zhao Guangxu, a lawyer from Shandong Chengxinren Law Firm, said that the law clearly stipulates that minors can only engage in civil legal acts that are consistent with their age, intelligence and mental state. The minor's large-scale consumption is beyond his capacity, and according to the law, such a purchase is considered to be of pending validity.
Zhao Guangxu said that if the minor's family did not agree to this consumption, then it could be revoked. However, in practice, how to prove that it is a minor who recharges and consumes money involves the issue of proof. Zhao Guangxu said that parents should also bear the corresponding responsibilities, "Parents have certain supervision obligations for their children." ”
Game companies should prudently deal with issues related to minors' top-ups, act in strict accordance with national laws and regulations, strictly limit minors' playing time, and have the obligation to identify minors. Zhao Guangxu said that if parents encounter the problem of difficulty in recharging and refunding minors, they can take legal channels, "even if there is not enough evidence, but if some of them can be proved to be operated by minors, the court will also support some of them, which also depends on the trial performance of both parties." ”
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