Enterprises need to understand the standards and requirements of ISO five-star after-sales service certification, including service process, service commitment, service timeliness, service satisfaction and other requirements. This helps companies determine whether their service levels are in line with certification standards and where they need to improve.
The first business needs.
Ability to continuously improve the refrigeration management system. This includes monitoring, evaluation, feedback, and adjustment of the refrigeration management system. Companies also need to continuously introduce new technologies and methods to improve the efficiency and performance of their refrigeration management systems to meet the needs and expectations of their customers.
Businesses are subject to an audit by a certification body. The audit includes two parts: document review and on-site audit. The document audit is mainly to check whether the after-sales service system documents of the enterprise meet the standard requirements;The on-site audit is to inspect the enterprise site to verify whether the actual operation of the enterprise's services meets the standard requirements.
In short, ISO9001 refrigeration management system certification requires enterprises to have a sound organizational structure, resource guarantee, refrigeration equipment management, document management and record control, and continuous improvement capabilities. Only by meeting these conditions can enterprises obtain ISO9001 refrigeration management system certification and provide customers with better services.