Recently, a friend who does school logistics repair, property, hotel and homestay found me, and the most talked about is about task distribution, and I feel that it is so difficult to send work tasks!
I've also briefly compiled the following from the process of chatting with themCommon problems in the two types of repair dispatches:
The first is that someone calls for repair, and the person who receives the order does not understand whether the maintenance worker is busy or not, and the manual dispatch is very messy, which is easy to cause some maintenance workers to be busy taking off, and some are idle, delaying the maintenance progress and wasting manpower.
The second is that there are more types of equipment in some places, and there are many types of maintenance work and people, so it is difficult to transfer personnel and assign tasks.
In view of the above situation, I also searched for some solutions on the Internet, and also talked to a few friends who do related industries, but I did not find the most suitable solution. But by chance, I was inI found a software called "repair" work order management system on the market, which is also related to work order dispatch.
After chatting with the person in charge of the other party for a while, I felt that the system was quite good, and it could really solve the problems of my friends. As I understand it, thisThe system has 3 dispatch modes, which can meet the task assignment and maintenance execution of customers in different scenarios at this stage
1. Automatic dispatch mode
The system uses intelligent algorithms to automatically assign the most suitable maintenance worker to the task based on the workload, responsible area, faulty equipment and other information of each maintenance master. In this way, the tedious and erroneous manual operation can be avoided, and the dispatch of orders can be made more intelligent.
For example, when a repair task is submitted, the system automatically analyzes factors such as the area of responsibility of the maintenance master, the work status and the historical dispatch record, and then assigns each maintenance master a task that best suits him. This ensures that each maintenance master can get the task in time and will not delay the progress of the repair due to the busyness of individual personnel.
2. Dispatch mode
This mode is suitable for special missions or difficult tasks. When these tasks occur, managers can use the special dispatch mode to assign tasks to the corresponding maintenance workers to deal with them, so as to ensure that the tasks are processed in a timely and effective manner.
For example, in a hotel and B&B, sometimes there will be some special maintenance needs, such as electrical repair, water pipe repair, etc. These tasks require specific maintenance workers to complete. At this time, managers can use the dispatch mode to assign tasks directly to skilled maintenance workers.
3. Order grabbing mode
This pattern allows for more flexibility in task assignment. When a task is submitted, the system will put the task into the work order pool, and maintenance workers can grab orders according to their KPI completion. This allows tasks to be assigned more flexibly to maintenance workers and avoids wasted manpower. At the same time, the order grabbing model can also motivate employees to participate more actively in the work and improve the overall work efficiency.
For example, in a property management company, each maintenance master has his own KPI completion. When a repair task is submitted, the system will put the task into the work order pool, and then notify all maintenance masters to grab the order. If a maintenance master's KPI completion is relatively low, then he can grab as many tasks as possible according to his own processing time. This not only ensures that tasks are handled in a timely manner, but also motivates maintenance masters to work harder.
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