Fu Chunlan checked her housekeeping credit on her mobile phone, there was no problem, and her face was full of confidence. "It's a good thing for us to have a credit check function, and it's a good thing for the employer, because he reassures us and we work. Fu Chunlan, who has been a sister-in-law in Beijing for 7 years, expressed satisfaction with a small program called "Housekeeping Credit Check".
This mini program, led by the Ministry of Commerce, has recently been launched and has become an important part of the national domestic service credit information platform. The program supports domestic enterprises to establish credit records for domestic helpers, carry out verification and verification of professional background information, and also provides consumers with free credit information inquiry services for domestic service enterprises and domestic helpers.
Since its launch, the program has collected more than 1,500 pieces of credit information of domestic service workers from 20,000 domestic enterprises, and more than 200 million visits have been made by waiters.
Informed consumption
7 years ago, after being introduced by her fellow villagers, Fu Chunlan came to Beijing from her hometown in Hefei, Anhui Province to work as a housekeeping attendant.
The eldest sister of the housekeeping company dealt with Chunlan well, seeing that she was diligent and delicate, she introduced her to the work of a childcare sister-in-law. Sister-in-law is not as easy as imagined, Fu Chunlan said: "When I first met me, my employer asked questions, even if it was introduced by an acquaintance, my words revealed some unease. ”
At that time, I thought that it would be nice if a department issued a certificate, stamped it, recognized it, or had a good opinion from the employer, and showed it to him. At least proof. Fu Chunlan said.
Today, on the "Housekeeping Credit Check" platform, Fu Chunlan's personal credit is normal and has no flaws. Employers will be more assured when they scan the code, and communication will be much easier.
On the "Housekeeping Credit Check" platform, domestic helpers like Fu Chunlan can check the information of the national vocational skill level certificate they have obtained through the mini program, and include it in their personal credit records to show it to their employers.
If you want to improve your vocational skills, this applet also adds a skills training module function, more than 800 class hours** training courses cover maternal and infant care, infant care, elderly care, nutritional catering and many other aspects, and they are all free, and you can get a certificate after passing the assessment, enriching your credit history.
Chen Min, the head of Beijing Chengru Housekeeping Company, said that employers can get credit inquiry services for housekeeping workers by searching for "housekeeping credit check" on Alipay and WeChat. With the authorization of the domestic helper, the employer can check the credit record of the service staff, including the results of criminal background checks, skill levels, health status and other information, which not only ensures that consumers are informed, but also makes the supply and demand of domestic services accurately connected and realizes informed consumption.
The reporter of "Minsheng Weekly" learned that on the consumer side of the "housekeeping credit check", you can inquire about enterprises and housekeeping service personnel. Among them, the search enterprise only needs to enter the enterprise name, the region where it is located, and the unified social credit ** and other information to see the corresponding domestic enterprise. When inquiring about the service staff, as long as the other party passes, you can query the basic information, and after the domestic service attendant comes to the service, with its authorization, you can view the complete credit information of the waiter.
Mr. Hou from Xicheng, Beijing, recently contacted a satisfied housekeeping attendant through the "Housekeeping Credit Check" mini program. "With this applet, we consumers have a reference to find a suitable parenting aunt, with less concerns and a tedious trial-and-error process. Overall, it's more convenient. ”
Mr. Hou said frankly that in the past, the number of parenting sisters-in-law recommended by relatives and friends was limited, and he could only judge by the evaluation of the introducer, and if he could not find a suitable one, he could only find it through a housekeeping company. In order to promote the employment relationship, domestic service companies do not hesitate to praise words, which are inevitably doped with water, and information asymmetry also increases the cost of trial and error.
Ms. Ma, who lives in Langfang, Hebei Province, deeply agrees: "It's not easy to find a parenting aunt, if you don't understand the other party clearly, who dares to use it." Domestic service is different from other things, and both parties need to build a strong sense of trust in order to reach an employment relationship. Filing the credit information of domestic helpers, with this small program, the hired family (consumer) can check it when needed, which will be a big step in building a relationship of mutual trust. ”
Rest assured
In recent years, with the economic and social development, the demand for domestic service workers in some large cities has been increasing.
However, due to the information asymmetry between consumers and domestic service workers, coupled with the lack of standardization in the domestic service industry, related disputes and litigation incidents are common in some regions.
The emergence of "housekeeping credit check" can not only effectively avoid the problem of asymmetry of supply and demand information for housekeeping services, but also reject service personnel who do not have professional qualifications and promote the healthy development of the industry.
Some people in the legal profession believe that the "housekeeping credit check" protects the consumer's right to know, the privacy of service personnel and the two-way choice of service, which is conducive to promoting the better and healthy development of the housekeeping industry.
It is certain that housekeeping enterprises with standardized management, good personal credit, good reputation, and high service quality will be favored by more consumers. On the contrary, those domestic companies or domestic service workers with credit stains will be eliminated from the market. Wang Xinglin, a lawyer at Jiangsu Nanjing Xinda Law Firm, said that the launch of the "housekeeping credit check" can promote housekeeping service practitioners to standardize service behavior and improve service standards to a certain extent.
However, if consumers want to hire with confidence, it is obviously not enough to only have the "tight spell" of "housekeeping credit check".
Some industry insiders pointed out that the premise of making the platform work for a long time is to ensure that the information displayed is true, accurate and reliable.
Housekeeping companies and credit platforms should ensure the accuracy of the information provided by housekeeping service personnel, who will review, who will check, who will supervise, and whether the service quality feedback channels are smooth, must be strictly implemented in place. Ms. Yan, the person in charge of a housekeeping company in Beijing, said that the establishment of a credit information system is only the first step to standardize the housekeeping service industry, and the system and norms of the housekeeping service industry should also be improved in a timely manner
An Qingxiang, the person in charge of housekeeping services on an Internet information platform, believes that the "housekeeping credit check" provides a foundation and guarantee for the industry to improve service quality and standardize service behavior. He suggested that the relevant functional departments should strengthen supervision, especially in the review of information, establish a punishment mechanism for dishonesty, and establish a blacklist for non-compliant domestic enterprises and domestic helpers. Strict regulation can make consumers feel more at ease.
Minsheng Weekly" full ** reporter Yu Navy).