"The service is sincere, and the claims are heartwarming." Recently, Ruizhong Insurance Guangdong Branch received a pennant from Mingya Insurance Brokerage Company entrusted by the customer. In just ten Chinese characters, it carries the customer's ingratitude to Ruizhong Insurance and expresses the customer's trust and affirmation of Ruizhong Insurance brand.
The picture shows Ruizhong Insurance accepting the pennant as a group photo).
Compensation should be paid, early compensation and quick compensation: Ruizhong Insurance protects the 6-year-old child's way to seek medical treatment.
Children are the best gift from God to parents, and the healthy growth of children is concerned about the hearts of parents. In 2019, Ms. L took out a series of health protections for her children, including critical illness insurance, supplementary policyholder waiver insurance and hospitalization medical insurance. In 2022, Ms. L's child was unfortunately diagnosed with "rhabdomyosarcoma". Adhering to the concept of "full compensation due to compensation, early compensation and quick compensation", the claims adjusters of Ruizhong Insurance Guangdong Branch quickly assisted Ms. L in handling insurance claims, with a total compensation of more than 60 yuan, including 500,000 yuan for critical illness insurance and 10 yuan for medical insurance050,000 yuan, waiving more than 80,000 yuan of follow-up critical illness insurance premiums, solving the urgent needs of customers.
People-oriented, attentive service, two-way with customers.
In order to get more accurate test results and a more suitable plan for the child, the doctor recommended that Ms. L's child go to the hospital for PET-CT and genetic testing. Out of humanitarian care and the service principle of "customer interests first", the claims adjuster actively learned from Ms. L about her family situation and the child's condition, and successfully completed the insurance claim after many times of communication and struggle.
Leave the simplicity to the customer and interpret the temperature of the insurance service.
In addition to providing good product protection, Ruizhong Insurance is also committed to continuously improving the experience of customers in the whole process from insurance application to claims, continuously improving and optimizing various online and offline services, and "leaving simplicity to customers". This time, Ruizhong Insurance's dual recording system and claims system have also been highly recognized by Ms. L and her ** people: the insurance ** people have received a series of simple and intelligent operation guidelines in the process of insurance double recording and self-service reporting of claims on the customer's **, and the ultimate service experience has made the "green light" all the way from insurance to claim, and realized the two-way rush of insurance company service and customer trust.
The glimmer is dotted and gathered into a torch. From an insurance policy to a pennant, it is recognition, honor, and responsibility. In the future, Ruizhong Insurance will continue to convey the brand power of "Ruize Life for All", focus on the main responsibility and main business of life insurance, practice the responsibility and action of "finance for good, finance for the people" with good products and services, and protect the people's better life.
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