The anti-corruption storm in the medical industry swept some time ago, however, the final investigation results of the Hunan Provincial Health Commission on the report of doctors in the Third Xiangya Hospital released on December 1 have set off an unprecedented wave in the ** industry. After more than three months of investigation and evidence collection, the National Health Commission unexpectedly announced an incredible conclusion - most of the content of the doctors' reports was "not true", directly denying the doctors' accusations and judging them as "false accusations".
The source of this turmoil can be traced back to August this year, when nine doctors from the respiratory and critical care medicine department of the Third Xiangya Hospital suddenly collectively reported a series of "crimes" of Meng Jie, the director of the department, to the hospital and the National Health Commission. One of the most shocking is that Meng Jie allowed Zou, a student with no surgical qualifications, to undergo bronchoscopy without authorization, resulting in a serious medical accident in which two people died. The investigation by the National Health Commission lasted more than three months, but the results were unacceptable. Officials have used overly general and vague wording in announcing the results of the investigation, and the so-called "mostly untrue" does not clearly indicate what is true and what is not, making it difficult to determine what is true. What is even more troubling is that although the content of the report is "mostly untrue", the health commission did not impose any punishment or criticism on the nine doctors, which seems to indicate that the doctors' reports are not entirely false accusations or fabrications. However, there is no official explanation for this, which makes people's attitude towards the doctor and the incident even more confusing.
The public knows very little about the inner workings of the health care system, and it is difficult to tell whether Meng Jie has a so-called "protective umbrella" or whether the hospital top management is exerting some pressure behind it. This information asymmetry fuels public suspicion. Officials have not announced in detail the corrective measures taken by the hospital, making it impossible for the public to judge whether the problem has actually been resolved. A judgment that "most of them are not true" is a hasty judgment that will inevitably make the public more suspicious of the truth and reduce people's trust in the relevant authorities.
If public suspicion is to be eliminated and social trust in the handling of the incident is to be restored, it is necessary for the authorities to fully disclose the detailed results of the investigation and the rectification situation. First of all, it is necessary to clearly indicate which of the reported content is true and which are not, and give reasons for analyzing the parts that are not true. Second, the nature, motive, and follow-up of the doctor's report should be clearly explained, and if it is determined that there is a false accusation, the basis should be given, and if it is not a serious false accusation, the reason should be explained. Furthermore, the specific corrective measures taken by the hospital and whether these measures are effective are announced. Finally, disclose the punishment of the relevant person in charge and medical personnel.
The transparency of information and the full disclosure of evidence are the basic requirements that the public sector must achieve in this era, and it is also the only way to resolve public doubts and establish social trust. If the authorities fail to take the initiative to make public the detailed findings and rectifications, it is no wonder that the public is struggling with suspicion and concealment. The incident of the Third Xiangya Hospital has reminded the relevant departments: only frank and honest meeting and only the truth is the only way to resolve the crisis and rebuild social trust.
Regarding the results of the handling of the incident reported by the doctors of the Third Xiangya Hospital, there was an uproar, and the public increasingly questioned the handling of the relevant departments. In order to rebuild social trust and resolve the crisis, the authorities must take more proactive measures and fully disclose the detailed findings and rectifications. First, officials should clearly indicate which reports are true and which are not, and provide detailed reasons for the inaccuracies. Transparency is the key to resolving doubts, and only truthful information can give the public a clear picture of the incident and avoid creating more suspicions. Second, the authorities need to give a clear explanation of the nature, motivation and follow-up of the nine doctors' reports. If it is determined that the doctor has made a malicious false accusation, the relevant evidence needs to be published to restore the truth. If the doctor's report is not a serious false accusation, the official will also need to explain why there has been no punishment or criticism against them. Such an explanation can effectively curb the dissatisfaction of ** and provide more support for the rationality of the incident.
In addition, hospital corrective measures must be fully disclosed and ensure that these measures are effective. The public's concern about hospitals is not vexatious, but about medical safety. It is incumbent upon officials to demonstrate to society that they have taken practical improvements to ensure the safety and rights of patients. Finally, the punishment of responsible persons and medical personnel should also be made public. This is a reasonable expectation of society to pursue accountability, and it is also an institutional constraint on wrongdoing. Disclosure of sanctions helps build credibility in the healthcare system and provides the public with confidence in how problems are resolved.
The transparency, openness of information and the full presentation of evidence will be a key step in resolving the crisis. and the public sector need to recognise that this is the only way to win the recognition and respect of society in the handling of incidents. This incident in the Third Xiangya Hospital is not only a single handling process, but also a moment to test the trust of the society. Only by responding proactively can society rebuild confidence in the healthcare system.
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