Lianshui: 15 minutes!
The "circle" of medical insurance services comes within reach, and happiness is at your fingertips
I didn't expect to be able to reimburse the cost of medical insurance at home, it's so convenient, not to mention saving money on errands, the staff in the station are still smiling, and the service is considerate, not to mention how comfortable we are. In the provincial demonstration site of the "15-minute medical insurance service circle" - Lianshui County Binhe New Town Medical Insurance Service Station, Zhang Chengming, a family member of the patient, said happily with the expenses just reimbursed.
Focusing on the core requirements of allowing the masses to participate in insurance, medical treatment, reimbursement and other businesses "run less", "run near" and "do not run", in recent years, Lianshui County has closely followed the three key points of "new medical insurance, heart service, and star experience", focused on the hot concerns of the masses, served the masses with heart and affection, established a "15-minute medical insurance service circle", and strived to build a brand of "assured medical insurance and happiness station" with Lianshui characteristics, and promoted the sinking of medical security public services to the grassroots level. Transfer-in and other one-stop processing, accelerate the construction of a new pattern of urban and rural integrated medical insurance services, and truly run out of the "acceleration" of serving the people.
Not only that, Lianshui County also focuses on the "urgency, difficulty and expectation" of the insured people seeking medical treatment in other places, through the innovation of the form of remote medical treatment filing, the insured people can be in the medical insurance handling window, 15-minute service circle or ** report, or directly in the national medical insurance service platform app, the national remote medical treatment record applet, Jiangsu medical insurance cloud APP and other online processing, to achieve remote medical treatment "zero errands", reimbursement business throughout the process "do not meet", this year the number of people in different places for the record reached 5,000 people, and the direct settlement rate of remote medical treatment reached 90% Above. At present, Lianshui County has built 4 provincial and municipal "15-minute medical insurance service circle" demonstration sites, 16 town (street) medical insurance service station demonstration sites, and 373 village (community) service points, ranking first in the city.
This time I finally really feel what is the real 'doorstep' star service, a list to the end, enthusiastic, efficient, convenient, I want to give a big thumbs up to the staff of the town medical insurance service station!Ms. Wang, who specialized in returning to Lianshui from Yangzhou to handle the registration of medical treatment in other places, did not expect to complete all the procedures so quickly at the door of her home, and happily called her husband who worked far away in Wuxi, telling him that he could directly swipe the medical insurance electronic voucher in the future to see a doctor in the local area. In recent years, Lianshui County has implemented the management of "one list" of medical insurance services through the construction of provincial and municipal "15-minute medical insurance service circle" demonstration sites, so that the masses can go through one window and do everything, so as to truly achieve the best service quality, the least required materials, the shortest processing time and the simplest service process. The county has completed the interface transformation of more than 40 designated medical institutions and more than 200 designated retail pharmacies, and has been incorporated into the national remote medical treatment settlement platform to achieve synchronous real-time settlement across the country and truly open up the "last mile" to serve the masses.
Draw small circles and do practical things. The "15-minute medical insurance service circle" is a key livelihood project in Jiangsu Province. Since 2021, Lianshui County has continuously improved the service function of the "15-point medical insurance service circle", further improved the medical insurance handling service system, and enhanced the service capacity of grassroots medical insurance. According to the demonstration deployment of the provincial construction of the "15-minute medical insurance service circle", Lianshui County selected Wugang medical insurance service stations as the provincial demonstration sites, and Chengji, Nanji, Huangying and other medical insurance service stations as the municipal demonstration sites. On the basis of provincial and municipal demonstration sites, 193 village clinics in the county were selected as the township and village medical insurance service points, built a medical security service network, and strived to build a national leading "15-point medical insurance service circle" grassroots demonstration service area, high-standard promotion of medical insurance service outlets to extend to towns and villages, and included the "15-minute medical insurance service circle" into the county's assessment of towns (streets). At present, the "15-point medical insurance service circle" covers most of the county.
The more refined the medical insurance service circle, the more guaranteed the health of the people. Lianshui County relies on existing places and existing infrastructure such as service centers for the people, health centers (rooms), etc., to carry out standardized transformation and integration to achieve convenient and efficient services. Lianshui County pays special attention to the leading role of typical demonstrations, and gives priority to the selection of medical insurance service sites in Hongyao Town, Wugang Town, Gaogou Town, etc., which have complete functions and a large radiation population, further upgrading the file, improving the functions of medical insurance health stations, intelligent inquiries, etc., and continuing to promote grassroots public services to achieve functions such as "online, handheld, and self-service" at a deeper level and in a wider range, and do "subtraction" in handling procedures and "addition" in serving the masses. Since the beginning of this year, more than 10,000 medical insurance handling businesses have been accepted online, with a completion rate of 100%, which has been well received by the public.
At the same time, it has extended its service tentacles, set up "medical insurance linkage posts", "responsive" talk rooms, policy publicity "vanguards" and health lecture halls, etc., and effectively launched the brand of "rest assured medical insurance, happiness station" with Lianshui characteristics, realized the transformation from "multi-head handling" to "one-window acceptance" and "one-time processing", and launched 18 medical insurance self-service all-in-one machines, and 32 high-frequency matters such as remote medical treatment filing were involved in the service terminal, which improved the level of medical insurance services and allowed more people to be at the "doorstep" You can enjoy better medical insurance services and greatly improve the satisfaction and happiness of the masses.
Reporter's testimonial. The medical security project is not only a people's livelihood project, but also a people's project. Creating a "15-minute medical insurance service circle" is in line with the urgent needs of the masses. In the process of creating demonstration sites, our county has formed a lot of good practices and experiences, which provides a good reference for the next step to comprehensively promote the construction of the "15-minute medical insurance service circle". At present, the county and rural areas are linked, the station is closely connected with the point, the "nerve endings" of the medical insurance service extend to the grassroots level, the data runs more, and the masses run less errands, forming a more complete medical insurance service system, truly letting the service sink and be satisfied.