12345**, one end reflects the urgency and sorrow of the citizens, and the other end is connected to the **functional departments to respond quickly, and **people are like embroiderers "threading the needle" between these two ends. From parents to urban development, behind everything and everything, they are waiting 24 hours a day. Follow the "** Role Model" series of reports to get to know the treasures around you.
Xie Fang, the first complaint handling staff of Jiading Power Supply Company of State Grid Shanghai Electric Power Company. From a power construction worker who shuttles to the front line, he has become a behind-the-scenes processor of power business demands. Although her role has changed, no matter what field of work she is in, she will always implement the purpose of "people's electricity industry for the people", and better respond to the expectations of citizens when dealing with 12345** appeals.
Jia**jcmc, praise 11 optimize the construction logo to reduce hidden dangers.
There is power construction at the intersection of Haibo Road and Lexiu Road, and the warning signs are not clear, which affects traffic. On the afternoon of December 6, Xie Fang rushed to Jiangqiao Town as soon as he received the ** work order. The reporter saw at the scene that the road excavation from Wolong Road to Lexiu Road was about 130 meters long, and near the end of the construction section, a number of orange warning signs could be seen reminding the construction ahead and paying attention to lane changes. At the scene, motor vehicles and electric bicycles pass alternately from time to time, and the speed is relatively fast.
Xie Fang and the person in charge of the engineering team analyzed the site on the spot, and decided to transform and upgrade the on-site signs, taking into account the different driving Xi habits and proficiency of each driver. Subsequently, Xie Fang took out several boxes of conical barrels from the trunk and meticulously laid out an "S" shaped guide line, fully extending the original logo and reserving enough reaction time for the driver to change lanes.
The reporter noticed that these conical barrels are not the same as the regular version, some are taller, and some also have their own LED lights. Xie Fang explained that this is due to the experience of dealing with related cases before: "I have personally experimented with different models before, and due to the difference in 'tall, short, fat and thin' of each car type, it will cause a 'blind spot' in the driver's line of sight and no roadblocks. This can be avoided by increasing the height of the conical barrel. In addition, given the different levels of illumination at night on different roads, these illuminated cones can warn the driver in advance to avoid danger when changing lanes or avoiding vehicles. ”
In Xie Fang's view, through the handling of 12345** appeals, it is also another window to understand the work of Jiading Electric Power. In recent years, there has been an increasing number of livelihood projects such as overhead lines in Jiading District and power projects for the expansion and capacity increase of important users. While I am happy as an electric power person, I also inevitably need to deal with the "incomprehension" of the people. "I hope that by taking the initiative to respond to the concerns of the public, we can do better and better things. Xie Fang said.
Timely confirmation of responsibility and rush out of disposal time.
Mr. Xie, I have a list here that I would like you to help me verify whether it should be handled by the power department. ”
Judging by the orange cylindrical tube on the **, it should be ours. ”
When transferring some work orders involving facilities and equipment to the Jiading District Urban Transportation Center, in order to improve the disposal efficiency, Xie Fang offered to consult her in advance whether it was power jurisdiction equipment, so as to gain valuable time for the follow-up processing of citizens' demands. "For example, when citizens see poles or manhole covers with cables, they think they should belong to power facilities, but many of the equipment involved in the actual case are some weak current communication facilities. Xie Fang said.
A pass, a system, and a list of demands are also a responsibility, a mission, and an honor. As an electric power worker, I will always keep in mind my responsibilities and missions to enhance the people's sense of gain and satisfaction with electricity. Xie Fang said.