Jimu News commentator Xu Hanxiong.
Recently, a number of netizens posted that a natural gas toll station in Linfen City, Shanxi Province is open at 8:30 a.m. every day, but many people queue up at more than 2 a.m. to wait for payment. On December 11, the staff of the city gas company responded that there is no queue in the early morning at the business point in Yaodu District, and only this one accepted the payment before, and now there are a total of 6 stations to handle subsidies and payments. (According to the upstream news on December 11).
According to reports, the toll station is the Yaodu District Business Department of Linfen City Gas Natural Gas *** hereinafter referred to as City Gas Company, and online payment has not yet been realized. Most of the people in line are villagers who have paid heating bills and applied for "coal-to-gas" subsidies, and there are also some residents in the community who have paid gas bills. At present, the number of people queuing up to pay has dropped significantly, and the city gas company has reminded the "coal-to-gas" users to pay off-peak in the villagers.
On the afternoon of December 6, there was a long queue in front of the Yaodu District Business Department of Chengran Company (screenshot of the network).
There is a queuing phenomenon in the people's livelihood service window, and it is reported from time to time that this kind of queuing often shows a certain seasonality, and at the end of each year, there is a phenomenon of crowding due to the centralized application for services by the masses, such as the situation of queuing at the end of the year due to the problem of social security payment.
The same is true for queuing up at the natural gas toll station in Yaodu District, Linfen City. According to reports, since 2019, from November to December, some local residents have reported online that it is difficult to pay in long queues. According to a suggestion on the People's Daily Online leadership message board in November last year, "Every autumn and winter, the people in the surrounding villages who use gas for heating must get up at 3 or 4 o'clock in the morning to go to the business hall of the Chengyan Natural Gas Company in Goushang Village, Chengbei to queue up to pay the fee. It is recommended to increase the number of online payment channels. ”
Local citizens have reflected relevant problems on the People's Daily Online leadership message board (Source: Screenshot of the People's Daily Online message board).
A relevant person from the Yaodu District Housing and Urban-Rural Development Bureau told reporters that in about half a month after the start of heating, there will be long queues every year, because everyone will concentrate on paying at this time.
Since the queuing phenomenon presents a certain regularity and is a foreseeable situation, why can the relevant departments allow the queuing phenomenon to "repeat itself", and why can't they prepare an emergency plan in advance?
One interviewee said that in the past six months, she and her family had queued for two or three hours four times but had failed to pay the bill, and now the gas bill has been used up, so she can only order takeout or cook with an induction cooker every day. The closest to the success of the payment, is the next turn for her, 10 minutes before 5 p.m. off work, I thought I could hand it in, but the staff left work early, and in the face of her inquiry, they also had a bad attitude, saying that they didn't want so many things. "If you can't pay it, you can come to line up early, and everyone comes early in the morning. ”
If what he said is true, the attitude of this staff member is so arrogant and indifferent, knowing that some people start queuing in the early morning, not only indifferent, but also asking users who have not paid the fee to Xi learn from those who queue in the early morning, so that people can come to the queue early. With such a work style, how can we take the well-being of the masses to heart, and how can we have the slightest feeling of thinking about the masses.
Some users complained that the toll station transportation is inconvenient and the distance can be overcome, and the problem is that young people who go to work normally keep asking for leave to pay and can't pay again and again, which is too inconvenient. Some netizens posted at 4 o'clock in the morning on December 8, saying, "I went to work at 8:30 in the morning, and there were people queuing at 2 o'clock (in the morning)." When will I be able to hand it in?”
Netizens reported that it was difficult to queue up (screenshot of the network).
The difficulties of users, can the toll station staff ever understand?If you don't get off work before the time, if you don't blame people for not coming to line up early, wouldn't it be standing and talking without back pain.
The crowd outside was queuing up in a panic, and the staff inside could not move like a mountain in the wind and rain, so I wanted to ask, knowing that the masses began to wait in line in the early morning, and the staff could still sit down step by step?Can't extend the service time?Can't you add a service window?
In fact, it is not difficult to reduce the queuing phenomenon, and it has also been reported that there are many cases of the masses queuing up in the cold wind to apply for social security, and after a **, the service of the Social Security Bureau has been improved immediately, or to increase the service window, or to increase the number of calls, or to give up the lunch break, it can be seen that there are still ways to solve the difficulty of queuing.
On December 11, the staff of the city gas company responded that there is no queue in the early morning at the business point in Yaodu District, and only this one accepted the payment before, and now there are a total of 6 stations to handle subsidies and payments. This also indicates that as soon as the service keeps up, the queues will immediately decrease.
It is hoped that some window units can strengthen their sense of service, improve their service capabilities, and stop letting the phenomenon of the masses queuing up in the early morning sting people's hearts.
*: Jimu News).
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